A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa
The purpose of this study is focused on the customer service delivery by staff of front office department of Sutera Sanctuary Lodges, at Kinabalu Park, Kundasang Sabah. It will look into the attitude, skills and knowledge of the staff on customer service delivery and its effect on customer satisfact...
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| Format: | Student Project |
| Language: | English |
| Published: |
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/57540/1/57540.pdf https://ir.uitm.edu.my/id/eprint/57540/ |
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| Summary: | The purpose of this study is focused on the customer service delivery by staff of front office department of Sutera Sanctuary Lodges, at Kinabalu Park, Kundasang Sabah. It will look into the attitude, skills and knowledge of the staff on customer service delivery and its effect on customer satisfaction. |
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