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Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail

Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islam...

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Main Author: Ismail, Nora Fadilah
Format: Thesis
Language:English
Published: 2019
Subjects:
Finance, Islamic
Online Access:https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf
https://ir.uitm.edu.my/id/eprint/56778/
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spelling my.uitm.ir.567782023-12-27T06:15:42Z https://ir.uitm.edu.my/id/eprint/56778/ Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail Ismail, Nora Fadilah Finance, Islamic Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islamic banking services assists these institutions in finding alternatives for the purpos of attracting new customers either directly or indirectly. This study attempts to investigate the determinants that affect the customer's intention in using online Islamic banking services. This study was carried out by conducting a survey through questionnaire distribution to 149 of respondents. The factors that were investigated in this study are perceived usefulness, perceived ease of use, perceived enjoyment, perceived credibility and social norms. The relevant variables were adopted by this study as they were frequently used in previous studies. The study has identified that the customers' level of intention is high at the level of 4.8322 based on the four likert scale. This study also showed that the perceived credibility is the most significant determinants that influences customers' intention in using online Islamic banking services. 2019-01 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail. (2019) Degree thesis, thesis, Universiti Teknologi MARA. <http://terminalib.uitm.edu.my/56778.pdf>
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Finance, Islamic
spellingShingle Finance, Islamic
Ismail, Nora Fadilah
Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
description Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islamic banking services assists these institutions in finding alternatives for the purpos of attracting new customers either directly or indirectly. This study attempts to investigate the determinants that affect the customer's intention in using online Islamic banking services. This study was carried out by conducting a survey through questionnaire distribution to 149 of respondents. The factors that were investigated in this study are perceived usefulness, perceived ease of use, perceived enjoyment, perceived credibility and social norms. The relevant variables were adopted by this study as they were frequently used in previous studies. The study has identified that the customers' level of intention is high at the level of 4.8322 based on the four likert scale. This study also showed that the perceived credibility is the most significant determinants that influences customers' intention in using online Islamic banking services.
format Thesis
author Ismail, Nora Fadilah
author_facet Ismail, Nora Fadilah
author_sort Ismail, Nora Fadilah
title Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_short Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_full Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_fullStr Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_full_unstemmed Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_sort applying the extension of technology acceptance model (e-tam) in analysing the customer's intention in using online islamic banking services in malaysia / nora fadilah ismail
publishDate 2019
url https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf
https://ir.uitm.edu.my/id/eprint/56778/
_version_ 1787139483526758400
score 13.211869

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