Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain
Satisfactory service behavior based on clients and takaful agencies perspective: a case study in Academy Etika Takaful Berhad. The objectives of this study are to identify the factors that effected unsatisfactory service behavior among takaful agents. Subsequently the second objective was to researc...
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| Format: | Thesis |
| Language: | English |
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2018
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| Online Access: | https://ir.uitm.edu.my/id/eprint/56761/1/56761.pdf https://ir.uitm.edu.my/id/eprint/56761/ |
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