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Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin

This study attempts to understand factors customer satisfaction towards scheme provided by SOCSO at Klang branch. The purpose of this research is to identify the factors that drive these people or customers whether the services given by the SOCSO (Klang) staffs are fulfilled their needs and wants. T...

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Bibliographic Details
Main Author: Samsudin, Nur Farain
Format: Thesis
Language:English
Published: 2019
Subjects:
Fund raising. General works
Insurance
Online Access:https://ir.uitm.edu.my/id/eprint/56180/1/56180.pdf
https://ir.uitm.edu.my/id/eprint/56180/
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id my.uitm.ir.56180
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spelling my.uitm.ir.561802022-03-29T08:23:49Z https://ir.uitm.edu.my/id/eprint/56180/ Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin Samsudin, Nur Farain Fund raising. General works Insurance This study attempts to understand factors customer satisfaction towards scheme provided by SOCSO at Klang branch. The purpose of this research is to identify the factors that drive these people or customers whether the services given by the SOCSO (Klang) staffs are fulfilled their needs and wants. The sample size comprises 250 of the respondents from benefit receiver person came into SOCSO Klang to check their status payment and to check their claimant under the Employment Injury Insurance Scheme provided by SOCSO. The findings revealed that most of the customer or respondents are satisfied with the way they have treated by the SOCSO (Klang) staffs, employee responds, quality of the service and claim handling. 2019-01 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/56180/1/56180.pdf (2019) Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin. Degree thesis, thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Fund raising. General works
Insurance
spellingShingle Fund raising. General works
Insurance
Samsudin, Nur Farain
Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
description This study attempts to understand factors customer satisfaction towards scheme provided by SOCSO at Klang branch. The purpose of this research is to identify the factors that drive these people or customers whether the services given by the SOCSO (Klang) staffs are fulfilled their needs and wants. The sample size comprises 250 of the respondents from benefit receiver person came into SOCSO Klang to check their status payment and to check their claimant under the Employment Injury Insurance Scheme provided by SOCSO. The findings revealed that most of the customer or respondents are satisfied with the way they have treated by the SOCSO (Klang) staffs, employee responds, quality of the service and claim handling.
format Thesis
author Samsudin, Nur Farain
author_facet Samsudin, Nur Farain
author_sort Samsudin, Nur Farain
title Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_short Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_full Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_fullStr Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_full_unstemmed Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_sort customer satisfaction towards employment injury insurance scheme provided by socso / nur farain samsudin
publishDate 2019
url https://ir.uitm.edu.my/id/eprint/56180/1/56180.pdf
https://ir.uitm.edu.my/id/eprint/56180/
_version_ 1729707517629431808
score 13.211869

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