Staff View: TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]

TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]

The sales performance of TM Cellular Sdn Bhd has not been constant in the past three years. This trend has been attributable to various factors including the pattern of usage of cellular services and response of the company’s various customers for the company’s products and services. The corporate a...

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Main Authors:	Ibrahim, Ahmad Pahmi, Eali, Daud, Ason, Augustine, Bunchol, Roneo Joseph, Safahan, Sindy Azlina, Jimbau, Wilfred Bertson
Format:	Research Reports
Language:	English
Published:	2004
Subjects:	Study and teaching. Research Surveys. Sampling. Statistical survey methodology Consumer satisfaction Purchasing. Selling. Sales personnel. Sales executives Performance standards Performance technology
Online Access:	https://ir.uitm.edu.my/id/eprint/55482/1/55482.pdf https://ir.uitm.edu.my/id/eprint/55482/
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id	my.uitm.ir.55482
record_format	eprints
spelling	my.uitm.ir.554822022-01-28T03:14:15Z https://ir.uitm.edu.my/id/eprint/55482/ TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.] Ibrahim, Ahmad Pahmi Eali, Daud Ason, Augustine Bunchol, Roneo Joseph Safahan, Sindy Azlina Jimbau, Wilfred Bertson Study and teaching. Research Surveys. Sampling. Statistical survey methodology Consumer satisfaction Purchasing. Selling. Sales personnel. Sales executives Performance standards Performance technology The sales performance of TM Cellular Sdn Bhd has not been constant in the past three years. This trend has been attributable to various factors including the pattern of usage of cellular services and response of the company’s various customers for the company’s products and services. The corporate and government customers are one of the company’s major customers and they too contribute to the sales trend. This study highlights the factors, which affect the sales performance of TM Cellular Sdn Bhd with respect to the high end corporate, and government customers in Kuching. The findings of this study are based on the results obtained from a survey done on the targeted corporate and government customers. The survey centers on the usage of the various cellular facilities offered, areas of serviceability, cellular charges and customer service. These are the main indicators of customer satisfaction, which directly affects the sales performance. 2004 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/55482/1/55482.pdf ID55482 Ibrahim, Ahmad Pahmi and Eali, Daud and Ason, Augustine and Bunchol, Roneo Joseph and Safahan, Sindy Azlina and Jimbau, Wilfred Bertson (2004) TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]. [Research Reports]
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Study and teaching. Research Surveys. Sampling. Statistical survey methodology Consumer satisfaction Purchasing. Selling. Sales personnel. Sales executives Performance standards Performance technology
spellingShingle	Study and teaching. Research Surveys. Sampling. Statistical survey methodology Consumer satisfaction Purchasing. Selling. Sales personnel. Sales executives Performance standards Performance technology Ibrahim, Ahmad Pahmi Eali, Daud Ason, Augustine Bunchol, Roneo Joseph Safahan, Sindy Azlina Jimbau, Wilfred Bertson TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]
description	The sales performance of TM Cellular Sdn Bhd has not been constant in the past three years. This trend has been attributable to various factors including the pattern of usage of cellular services and response of the company’s various customers for the company’s products and services. The corporate and government customers are one of the company’s major customers and they too contribute to the sales trend. This study highlights the factors, which affect the sales performance of TM Cellular Sdn Bhd with respect to the high end corporate, and government customers in Kuching. The findings of this study are based on the results obtained from a survey done on the targeted corporate and government customers. The survey centers on the usage of the various cellular facilities offered, areas of serviceability, cellular charges and customer service. These are the main indicators of customer satisfaction, which directly affects the sales performance.
format	Research Reports
author	Ibrahim, Ahmad Pahmi Eali, Daud Ason, Augustine Bunchol, Roneo Joseph Safahan, Sindy Azlina Jimbau, Wilfred Bertson
author_facet	Ibrahim, Ahmad Pahmi Eali, Daud Ason, Augustine Bunchol, Roneo Joseph Safahan, Sindy Azlina Jimbau, Wilfred Bertson
author_sort	Ibrahim, Ahmad Pahmi
title	TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]
title_short	TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]
title_full	TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]
title_fullStr	TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]
title_full_unstemmed	TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]
title_sort	tm cellular sdn bhd's sales performance: a case study of its corporate and government customers in kuching/ ahmad pahmi ibrahim ... [et al.]
publishDate	2004
url	https://ir.uitm.edu.my/id/eprint/55482/1/55482.pdf https://ir.uitm.edu.my/id/eprint/55482/
_version_	1724077564070199296
score	13.211869

TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]

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