Service quality in higher educational institution: an empirical study on academic offices of UiTM Malaysia / Bahijah Md Hashim, Sarina Muhamad Noor and Noraini Aminudin
The Academic Office is responsible for providing services in all matters pertaining to academic affairs for the staff, students as well as the public. Being the heart of the tertiary institution, the service quality rendered by this department has a significant effect on its customers. Thus, this st...
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/54623/1/54623.pdf https://ir.uitm.edu.my/id/eprint/54623/ |
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