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Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni

Facilities Management services is one of the important aspect in order to determine and ensure the passenger satisfaction to any product or services provides including transportation system. Nowadays, transportation system become a quite vital system that contribute to the growing of economic develo...

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Main Authors: Abdullah, Amirah, Chuweni, Nor Nazihah
Format: Conference or Workshop Item
Language:English
Published: 2019
Subjects:
Transportation buildings
Online Access:https://ir.uitm.edu.my/id/eprint/51141/1/51141.pdf
https://ir.uitm.edu.my/id/eprint/51141/
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spelling my.uitm.ir.511412022-02-28T01:44:44Z https://ir.uitm.edu.my/id/eprint/51141/ Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni Abdullah, Amirah Chuweni, Nor Nazihah Transportation buildings Facilities Management services is one of the important aspect in order to determine and ensure the passenger satisfaction to any product or services provides including transportation system. Nowadays, transportation system become a quite vital system that contribute to the growing of economic development especially the contribution of railway station. This paper examined the basic facilities at the railway station and determine the level of passengers’satisfaction with facilities management services in railway station. This study employed both qualitative and quantitative method to achieve the objectives. İnterview was conducted with the facilities manager to identify the basic facilities at the railway station. On the other hand, questionnaires have been distributed to the passenger in Kuala Lumpur Sentral Railway Station. The results from questionnaires revealed that the top highest of level passenger satisfaction is information system factor in the station. While, lowest mean score among the level of passenger satisfaction is emergency factor compared to other factors namely service, safety, information system, ventilation, and comfort. Therefore, the facilities management department in Kuala Lumpur Sentral Railway Station need to take proactive actions to overcome this problem to ensure the high level on passenger satisfaction in term of facilities management in the station. 2019 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/51141/1/51141.pdf ID51141 Abdullah, Amirah and Chuweni, Nor Nazihah (2019) Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni. In: 4th Undergraduate Seminar on Built Environment and Technology 2019, 12th June 2019, UiTM Perak.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Transportation buildings
spellingShingle Transportation buildings
Abdullah, Amirah
Chuweni, Nor Nazihah
Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni
description Facilities Management services is one of the important aspect in order to determine and ensure the passenger satisfaction to any product or services provides including transportation system. Nowadays, transportation system become a quite vital system that contribute to the growing of economic development especially the contribution of railway station. This paper examined the basic facilities at the railway station and determine the level of passengers’satisfaction with facilities management services in railway station. This study employed both qualitative and quantitative method to achieve the objectives. İnterview was conducted with the facilities manager to identify the basic facilities at the railway station. On the other hand, questionnaires have been distributed to the passenger in Kuala Lumpur Sentral Railway Station. The results from questionnaires revealed that the top highest of level passenger satisfaction is information system factor in the station. While, lowest mean score among the level of passenger satisfaction is emergency factor compared to other factors namely service, safety, information system, ventilation, and comfort. Therefore, the facilities management department in Kuala Lumpur Sentral Railway Station need to take proactive actions to overcome this problem to ensure the high level on passenger satisfaction in term of facilities management in the station.
format Conference or Workshop Item
author Abdullah, Amirah
Chuweni, Nor Nazihah
author_facet Abdullah, Amirah
Chuweni, Nor Nazihah
author_sort Abdullah, Amirah
title Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni
title_short Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni
title_full Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni
title_fullStr Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni
title_full_unstemmed Study on passengers satisfaction on facilities management services in Kuala Lumpur Central Railway Station / Amirah Abdullah and Nor Nazihah Chuweni
title_sort study on passengers satisfaction on facilities management services in kuala lumpur central railway station / amirah abdullah and nor nazihah chuweni
publishDate 2019
url https://ir.uitm.edu.my/id/eprint/51141/1/51141.pdf
https://ir.uitm.edu.my/id/eprint/51141/
_version_ 1725975778365014016
score 13.211869

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