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Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]

The advancement of smartphone technologies has led to many promising services such as payment through mobile or smartphone itself. In Malaysia, mobile payment usage is still low because consumers prefer to make payment transactions using other devices like laptops, computers, and credit card machine...

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Main Authors: Mohamad Roseli, Nur Hazwani, Azhar, Nurul Huda Najihah, Sauid, Muna Kameelah, Hasan, Zuhairah, Othman, Yuhanza
Format: Book Section
Language:English
Published: Center for Islamic Philanthropy and Social Finance (CIPSF) 2021
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic commerce
Mobile commerce
Online Access:https://ir.uitm.edu.my/id/eprint/50943/1/50943.pdf
https://ir.uitm.edu.my/id/eprint/50943/
https://www.acbess2021.com/
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record_format eprints
spelling my.uitm.ir.509432021-11-01T04:25:13Z https://ir.uitm.edu.my/id/eprint/50943/ Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.] Mohamad Roseli, Nur Hazwani Azhar, Nurul Huda Najihah Sauid, Muna Kameelah Hasan, Zuhairah Othman, Yuhanza Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic commerce Mobile commerce The advancement of smartphone technologies has led to many promising services such as payment through mobile or smartphone itself. In Malaysia, mobile payment usage is still low because consumers prefer to make payment transactions using other devices like laptops, computers, and credit card machines. Even though the adoption is still low but it shows an increasing trend. The purpose of this paper is to fin d out the factors that influence consumers’ perceptions of mobile payment usage. This study proposes three factors which are ease of use, trust, and security for the measurement. This quantitative study employed convenience sampling as the sampling technique and a total of 259 consumers as the respondents. All three factors were found to influence the consumers’ perception of mobile payment usage. Since this study is limited to only three factors, there should be other factors to be included in future studies such as perceived cost, perceived benefits, cashback, rewards and many more. This study will be beneficial to both service providers as well as businesses using the services for improving their business models and business strategies. Center for Islamic Philanthropy and Social Finance (CIPSF) 2021 Book Section PeerReviewed text en https://ir.uitm.edu.my/id/eprint/50943/1/50943.pdf ID50943 Mohamad Roseli, Nur Hazwani and Azhar, Nurul Huda Najihah and Sauid, Muna Kameelah and Hasan, Zuhairah and Othman, Yuhanza (2021) Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]. In: E-Proceeding for Asian Conference on Business, Economics and Social Science (ACBESS) 2021. Center for Islamic Philanthropy and Social Finance (CIPSF), Alor Gajah, p. 38. https://www.acbess2021.com/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic commerce
Mobile commerce
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic commerce
Mobile commerce
Mohamad Roseli, Nur Hazwani
Azhar, Nurul Huda Najihah
Sauid, Muna Kameelah
Hasan, Zuhairah
Othman, Yuhanza
Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]
description The advancement of smartphone technologies has led to many promising services such as payment through mobile or smartphone itself. In Malaysia, mobile payment usage is still low because consumers prefer to make payment transactions using other devices like laptops, computers, and credit card machines. Even though the adoption is still low but it shows an increasing trend. The purpose of this paper is to fin d out the factors that influence consumers’ perceptions of mobile payment usage. This study proposes three factors which are ease of use, trust, and security for the measurement. This quantitative study employed convenience sampling as the sampling technique and a total of 259 consumers as the respondents. All three factors were found to influence the consumers’ perception of mobile payment usage. Since this study is limited to only three factors, there should be other factors to be included in future studies such as perceived cost, perceived benefits, cashback, rewards and many more. This study will be beneficial to both service providers as well as businesses using the services for improving their business models and business strategies.
format Book Section
author Mohamad Roseli, Nur Hazwani
Azhar, Nurul Huda Najihah
Sauid, Muna Kameelah
Hasan, Zuhairah
Othman, Yuhanza
author_facet Mohamad Roseli, Nur Hazwani
Azhar, Nurul Huda Najihah
Sauid, Muna Kameelah
Hasan, Zuhairah
Othman, Yuhanza
author_sort Mohamad Roseli, Nur Hazwani
title Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]
title_short Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]
title_full Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]
title_fullStr Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]
title_full_unstemmed Factors influencing consumers’ perception towards mobile payment usage in Malaysia / Nur Hazwani Mohamad Roseli … [et al.]
title_sort factors influencing consumers’ perception towards mobile payment usage in malaysia / nur hazwani mohamad roseli … [et al.]
publisher Center for Islamic Philanthropy and Social Finance (CIPSF)
publishDate 2021
url https://ir.uitm.edu.my/id/eprint/50943/1/50943.pdf
https://ir.uitm.edu.my/id/eprint/50943/
https://www.acbess2021.com/
_version_ 1717097186857058304
score 13.211869

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