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The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]

Visitor satisfaction is essential for every sector especially in mega events such as MAHA 2018. Many factors have been highlighted in influencing visitor satisfaction before including the roles of employees themselves. This study investigates the association of job resources such as skill discretion...

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Main Authors: Husain, Nor Azmawati, Abas, Norlela, Norhisham, Norshiba, Ariffin, Nurul Azrin
Format: Book Section
Language:English
Published: Center for Islamic Philanthropy and Social Finance (CIPSF) 2021
Subjects:
Labor. Work environment
Labor market. Labor supply. Labor demand, Including unemployment, manpower policy, occupational training, employment agencies
Online Access:https://ir.uitm.edu.my/id/eprint/50932/1/50932.pdf
https://ir.uitm.edu.my/id/eprint/50932/
https://www.acbess2021.com/
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spelling my.uitm.ir.509322021-11-01T04:26:01Z https://ir.uitm.edu.my/id/eprint/50932/ The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.] Husain, Nor Azmawati Abas, Norlela Norhisham, Norshiba Ariffin, Nurul Azrin Labor. Work environment Labor market. Labor supply. Labor demand, Including unemployment, manpower policy, occupational training, employment agencies Visitor satisfaction is essential for every sector especially in mega events such as MAHA 2018. Many factors have been highlighted in influencing visitor satisfaction before including the roles of employees themselves. This study investigates the association of job resources such as skill discretion and co-workers support among employees at booths in MAHA 2018 visitor satisfaction specifically through work engagement (e.g. dedication and absorption). 99 onsite surveys were collected from employees and visitors at various booths at the MAHA 2018 event. Data was analysed using SPSS version 20 using multiple regression analysis. The study suggests that the dedication of employees mediates the relationship between skill discretion and visitor satisfaction. This supports the notions of employees’ work engagement especially the dedication aspect that crosses over to visitors and affect their satisfaction level. Center for Islamic Philanthropy and Social Finance (CIPSF) 2021 Book Section PeerReviewed text en https://ir.uitm.edu.my/id/eprint/50932/1/50932.pdf ID50932 Husain, Nor Azmawati and Abas, Norlela and Norhisham, Norshiba and Ariffin, Nurul Azrin (2021) The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]. In: E-Proceeding for Asian Conference on Business, Economics and Social Science (ACBESS) 2021. Center for Islamic Philanthropy and Social Finance (CIPSF), Alor Gajah, p. 36. https://www.acbess2021.com/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Labor. Work environment
Labor market. Labor supply. Labor demand, Including unemployment, manpower policy, occupational training, employment agencies
spellingShingle Labor. Work environment
Labor market. Labor supply. Labor demand, Including unemployment, manpower policy, occupational training, employment agencies
Husain, Nor Azmawati
Abas, Norlela
Norhisham, Norshiba
Ariffin, Nurul Azrin
The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]
description Visitor satisfaction is essential for every sector especially in mega events such as MAHA 2018. Many factors have been highlighted in influencing visitor satisfaction before including the roles of employees themselves. This study investigates the association of job resources such as skill discretion and co-workers support among employees at booths in MAHA 2018 visitor satisfaction specifically through work engagement (e.g. dedication and absorption). 99 onsite surveys were collected from employees and visitors at various booths at the MAHA 2018 event. Data was analysed using SPSS version 20 using multiple regression analysis. The study suggests that the dedication of employees mediates the relationship between skill discretion and visitor satisfaction. This supports the notions of employees’ work engagement especially the dedication aspect that crosses over to visitors and affect their satisfaction level.
format Book Section
author Husain, Nor Azmawati
Abas, Norlela
Norhisham, Norshiba
Ariffin, Nurul Azrin
author_facet Husain, Nor Azmawati
Abas, Norlela
Norhisham, Norshiba
Ariffin, Nurul Azrin
author_sort Husain, Nor Azmawati
title The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]
title_short The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]
title_full The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]
title_fullStr The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]
title_full_unstemmed The influence of job resources on work engagement and visitors’ satisfaction at expo: a case of MAHA Expo 2018 / Nor Azmawati Husain … [et al.]
title_sort influence of job resources on work engagement and visitors’ satisfaction at expo: a case of maha expo 2018 / nor azmawati husain … [et al.]
publisher Center for Islamic Philanthropy and Social Finance (CIPSF)
publishDate 2021
url https://ir.uitm.edu.my/id/eprint/50932/1/50932.pdf
https://ir.uitm.edu.my/id/eprint/50932/
https://www.acbess2021.com/
_version_ 1717097186544582656
score 13.211869

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