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Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus

In the era of industrial revolution 4.0, many organizations face challenges to survive in delivering product and services. Hence, there is a need for organization to equip them with knowledge and learn something new or learn from past experience in order to maintain its continuity. As such, informat...

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Main Authors: Rambeli, Shahidatul Akhmam, Mohd Yunus, Alwi
Format: Conference or Workshop Item
Language:English
Published: 2020
Subjects:
Information organization
Information services. Information centers
Electronic information resource literacy
Online Access:http://ir.uitm.edu.my/id/eprint/48176/1/48176.pdf
http://ir.uitm.edu.my/id/eprint/48176/
https://libpro.uitm.edu.my/
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spelling my.uitm.ir.481762021-06-23T15:54:56Z http://ir.uitm.edu.my/id/eprint/48176/ Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus Rambeli, Shahidatul Akhmam Mohd Yunus, Alwi Information organization Information services. Information centers Electronic information resource literacy In the era of industrial revolution 4.0, many organizations face challenges to survive in delivering product and services. Hence, there is a need for organization to equip them with knowledge and learn something new or learn from past experience in order to maintain its continuity. As such, information agency also faces a constant struggle in making their role and responsibility fully functional, easily accessible and are operating to the best of their abilities to fully aid in helping their users. This study aims is to investigate how customer driven will affect organizational learning (OL) in the information agency. OL involves individual who have to learn and those who make the shift from traditional organization to learning organizations. It specifically focuses on information professionals in information agency who play their role to ensure that they are still relevant and align with the current needs of user. The study is based on data obtained from survey questionnaires distributed to information professionals in one of the selected information agency in higher learning institution on the aspect of fulfilment of customer expectation and needs through learning in organization for their future roles. The data was analysed to evaluate and determine the relationship of customer driven needs with OL capabilities. The study suggested shared vision & mission, dialogue/communication and ICT are the main contribution on the customer driven services in information agency. It is hoped that the study can contribute to information professionals to improve their services and ensure it is still relevant and at par with the changes that take place. 2020 Conference or Workshop Item PeerReviewed text en http://ir.uitm.edu.my/id/eprint/48176/1/48176.pdf ID48176 Rambeli, Shahidatul Akhmam and Mohd Yunus, Alwi (2020) Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus. In: Library and Information Professional Seminar (LibPro), 10 November 2020, Shah Alam, Malaysia (Virtual Conference). https://libpro.uitm.edu.my/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Information organization
Information services. Information centers
Electronic information resource literacy
spellingShingle Information organization
Information services. Information centers
Electronic information resource literacy
Rambeli, Shahidatul Akhmam
Mohd Yunus, Alwi
Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus
description In the era of industrial revolution 4.0, many organizations face challenges to survive in delivering product and services. Hence, there is a need for organization to equip them with knowledge and learn something new or learn from past experience in order to maintain its continuity. As such, information agency also faces a constant struggle in making their role and responsibility fully functional, easily accessible and are operating to the best of their abilities to fully aid in helping their users. This study aims is to investigate how customer driven will affect organizational learning (OL) in the information agency. OL involves individual who have to learn and those who make the shift from traditional organization to learning organizations. It specifically focuses on information professionals in information agency who play their role to ensure that they are still relevant and align with the current needs of user. The study is based on data obtained from survey questionnaires distributed to information professionals in one of the selected information agency in higher learning institution on the aspect of fulfilment of customer expectation and needs through learning in organization for their future roles. The data was analysed to evaluate and determine the relationship of customer driven needs with OL capabilities. The study suggested shared vision & mission, dialogue/communication and ICT are the main contribution on the customer driven services in information agency. It is hoped that the study can contribute to information professionals to improve their services and ensure it is still relevant and at par with the changes that take place.
format Conference or Workshop Item
author Rambeli, Shahidatul Akhmam
Mohd Yunus, Alwi
author_facet Rambeli, Shahidatul Akhmam
Mohd Yunus, Alwi
author_sort Rambeli, Shahidatul Akhmam
title Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus
title_short Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus
title_full Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus
title_fullStr Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus
title_full_unstemmed Customer driven approach in an organizational learning: a case of information agency / Shahidatul Akhmam Rambeli and Alwi Mohd Yunus
title_sort customer driven approach in an organizational learning: a case of information agency / shahidatul akhmam rambeli and alwi mohd yunus
publishDate 2020
url http://ir.uitm.edu.my/id/eprint/48176/1/48176.pdf
http://ir.uitm.edu.my/id/eprint/48176/
https://libpro.uitm.edu.my/
_version_ 1703963513666404352
score 13.211869

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