Cover Image

Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]

RobertsLombard and Petzer (2017) declared that customer satisfaction is a way a product or service can meet or surpass the expectation of customers. Exceeding improving product and service quality and delivery can be a valuecustomer expectations by adding tool to custome...

Full description

Saved in:
Bibliographic Details
Main Authors: Sabir Ahmad, Sarah, Zakaria, Azfahanee, Mat Seman, Mhd Azmin
Format: Book Section
Language:English
Published: Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah 2020
Subjects:
Industry
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/47972/1/47972.pdf
https://ir.uitm.edu.my/id/eprint/47972/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.47972
record_format eprints
spelling my.uitm.ir.479722021-09-09T07:33:46Z https://ir.uitm.edu.my/id/eprint/47972/ Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.] Sabir Ahmad, Sarah Zakaria, Azfahanee Mat Seman, Mhd Azmin Industry Consumer satisfaction RobertsLombard and Petzer (2017) declared that customer satisfaction is a way a product or service can meet or surpass the expectation of customers. Exceeding improving product and service quality and delivery can be a valuecustomer expectations by adding tool to customer satisfaction. Therefore, if an organization can provide value to the customers and meeting their needs, it is likely to be more effective in achieving or surpassing their expectations (Yeh, 2016). Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah 2020 Book Section PeerReviewed text en https://ir.uitm.edu.my/id/eprint/47972/1/47972.pdf ID47972 Sabir Ahmad, Sarah and Zakaria, Azfahanee and Mat Seman, Mhd Azmin (2020) Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]. In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 66-68. ISBN 2716-599X
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Industry
Consumer satisfaction
spellingShingle Industry
Consumer satisfaction
Sabir Ahmad, Sarah
Zakaria, Azfahanee
Mat Seman, Mhd Azmin
Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]
description RobertsLombard and Petzer (2017) declared that customer satisfaction is a way a product or service can meet or surpass the expectation of customers. Exceeding improving product and service quality and delivery can be a valuecustomer expectations by adding tool to customer satisfaction. Therefore, if an organization can provide value to the customers and meeting their needs, it is likely to be more effective in achieving or surpassing their expectations (Yeh, 2016).
format Book Section
author Sabir Ahmad, Sarah
Zakaria, Azfahanee
Mat Seman, Mhd Azmin
author_facet Sabir Ahmad, Sarah
Zakaria, Azfahanee
Mat Seman, Mhd Azmin
author_sort Sabir Ahmad, Sarah
title Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]
title_short Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]
title_full Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]
title_fullStr Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]
title_full_unstemmed Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]
title_sort factors of customer satisfaction in different service industries / sarah sabir ahmad ... [et al.]
publisher Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah
publishDate 2020
url https://ir.uitm.edu.my/id/eprint/47972/1/47972.pdf
https://ir.uitm.edu.my/id/eprint/47972/
_version_ 1710678933667577856
score 13.211869

Similar Items