Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar
The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, lik...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management, UiTM Shah Alam
2020
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| Online Access: | https://ir.uitm.edu.my/id/eprint/47312/1/47312.pdf https://ir.uitm.edu.my/id/eprint/47312/ https://myjms.mohe.gov.my/index.php/ABRIJ/issue/archive |
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