A study on customers satisfaction of stage bus fares and services in Kuching, Sarawak / Jaafar Pyeman ... [et al.]
The purpose of this paper was to investigate the customers' perception with regards to the public stage bus transportation service in Kuching, Sarawak. The customers perception towards the quality of the services was transformed into specific customer satisfaction index. There were two main as...
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| Main Authors: | , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/46048/1/46048.pdf http://ir.uitm.edu.my/id/eprint/46048/ |
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