Quality service performance model in academic library: a case study at research University (USM) / Junaida Ismail ... [et al.]
This study in particular scrutinizes the quality service in academic library. The reason for choosing academic libraries at Research University (USM) is because this university by virtue provides service par excellence. Thus, the implementation of quality service could be a guideline or standards to...
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| Main Authors: | , , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/45634/1/45634.pdf http://ir.uitm.edu.my/id/eprint/45634/ |
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