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The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad

The introduction of this paper aims to identify the satisfaction on Takaful service quality among public in Chukai, Kemaman. By using primary data which is questionnaire method, the researcher obtained data directly from the respondents. The other data and sources are from the internet, journalist,...

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Main Author: Hamad, Faarah Asmaisa
Format: Student Project
Language:English
Published: 2012
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Insurance
Insurance business. Insurance management
Finance, Islamic
Online Access:http://ir.uitm.edu.my/id/eprint/44711/1/44711.pdf
http://ir.uitm.edu.my/id/eprint/44711/
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spelling my.uitm.ir.447112021-04-19T03:14:09Z http://ir.uitm.edu.my/id/eprint/44711/ The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad Hamad, Faarah Asmaisa Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Insurance Insurance Insurance business. Insurance management Finance, Islamic The introduction of this paper aims to identify the satisfaction on Takaful service quality among public in Chukai, Kemaman. By using primary data which is questionnaire method, the researcher obtained data directly from the respondents. The other data and sources are from the internet, journalist, and from the past research that is related to the study either directly or indirectly. The researcher used responsiveness, empathy and reliability as the independent variable and the dependent variable is the customer’s satisfaction on Takaful services. The findings to the research are, all variables used are significant to the study and the most influencing factor on the customer’s satisfaction on Takaful services is reliability 2012-06 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/44711/1/44711.pdf Hamad, Faarah Asmaisa (2012) The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Insurance
Insurance
Insurance business. Insurance management
Finance, Islamic
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Insurance
Insurance
Insurance business. Insurance management
Finance, Islamic
Hamad, Faarah Asmaisa
The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad
description The introduction of this paper aims to identify the satisfaction on Takaful service quality among public in Chukai, Kemaman. By using primary data which is questionnaire method, the researcher obtained data directly from the respondents. The other data and sources are from the internet, journalist, and from the past research that is related to the study either directly or indirectly. The researcher used responsiveness, empathy and reliability as the independent variable and the dependent variable is the customer’s satisfaction on Takaful services. The findings to the research are, all variables used are significant to the study and the most influencing factor on the customer’s satisfaction on Takaful services is reliability
format Student Project
author Hamad, Faarah Asmaisa
author_facet Hamad, Faarah Asmaisa
author_sort Hamad, Faarah Asmaisa
title The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad
title_short The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad
title_full The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad
title_fullStr The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad
title_full_unstemmed The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad
title_sort satisfaction on takaful service quality among public in chukai, kemaman / faarah asmaisa hamad
publishDate 2012
url http://ir.uitm.edu.my/id/eprint/44711/1/44711.pdf
http://ir.uitm.edu.my/id/eprint/44711/
_version_ 1698700271072313344
score 13.211869

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