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Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee

This paper analyses the effect of profit and service charges, service quality, convenience and management with the acceptance of non-Muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services. As we can see nowadays, Islamic banking sectors have rapidly growing over the period of ti...

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Main Author: Shafee, Muhammad Yahya
Format: Student Project
Language:English
Published: 2012
Subjects:
Consumer satisfaction
Customer services. Customer relations
Acceptances
Bank accounts. Bank deposits. Deposit banking
Finance, Islamic
Online Access:http://ir.uitm.edu.my/id/eprint/44386/1/44386.pdf
http://ir.uitm.edu.my/id/eprint/44386/
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spelling my.uitm.ir.443862021-04-06T02:15:14Z http://ir.uitm.edu.my/id/eprint/44386/ Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee Shafee, Muhammad Yahya Consumer satisfaction Customer services. Customer relations Acceptances Bank accounts. Bank deposits. Deposit banking Finance, Islamic This paper analyses the effect of profit and service charges, service quality, convenience and management with the acceptance of non-Muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services. As we can see nowadays, Islamic banking sectors have rapidly growing over the period of time. This is due to the acceptance of non-Muslim people all over the world on the Islamic banking products and services provided by the institutions. This study is concerning on the non-Muslim customers that using products and services of BIMB. 250 structured questionnaires were administered in 2012. Overall, the results of this research show that profit and service charges, service quality, convenience and management showedthe relationship with the acceptance of non-Muslim customers on BIMB products and services. 2012-12 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/44386/1/44386.pdf Shafee, Muhammad Yahya (2012) Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
Acceptances
Bank accounts. Bank deposits. Deposit banking
Finance, Islamic
spellingShingle Consumer satisfaction
Customer services. Customer relations
Acceptances
Bank accounts. Bank deposits. Deposit banking
Finance, Islamic
Shafee, Muhammad Yahya
Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee
description This paper analyses the effect of profit and service charges, service quality, convenience and management with the acceptance of non-Muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services. As we can see nowadays, Islamic banking sectors have rapidly growing over the period of time. This is due to the acceptance of non-Muslim people all over the world on the Islamic banking products and services provided by the institutions. This study is concerning on the non-Muslim customers that using products and services of BIMB. 250 structured questionnaires were administered in 2012. Overall, the results of this research show that profit and service charges, service quality, convenience and management showedthe relationship with the acceptance of non-Muslim customers on BIMB products and services.
format Student Project
author Shafee, Muhammad Yahya
author_facet Shafee, Muhammad Yahya
author_sort Shafee, Muhammad Yahya
title Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee
title_short Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee
title_full Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee
title_fullStr Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee
title_full_unstemmed Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee
title_sort acceptance of non-muslim customers on bank islam malaysia berhad (bimb) products and services / muhammad yahya shafee
publishDate 2012
url http://ir.uitm.edu.my/id/eprint/44386/1/44386.pdf
http://ir.uitm.edu.my/id/eprint/44386/
_version_ 1696979109119262720
score 13.211869

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