Staff View: Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir

Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir

The Government of Eswatini (GoE) civil service wage bill continues to rise despite the implementation of Lean Service Principle by Management Services Division (MSD) to contain the wage bill to manageable levels. So far, there are no tangible outcomes that indicate that the principles as applied hav...

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Bibliographic Details
Main Authors:	G. Sifundza, Sabelo, Kabir, Md Humayun
Format:	Book Section
Language:	English
Published:	Faculty of Accountancy 2019
Subjects:	Financial management. Business finance. Corporation finance Cash position. Cash management
Online Access:	http://ir.uitm.edu.my/id/eprint/43792/1/43792.pdf http://ir.uitm.edu.my/id/eprint/43792/
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id	my.uitm.ir.43792
record_format	eprints
spelling	my.uitm.ir.437922021-03-24T14:35:27Z http://ir.uitm.edu.my/id/eprint/43792/ Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir G. Sifundza, Sabelo Kabir, Md Humayun Financial management. Business finance. Corporation finance Cash position. Cash management The Government of Eswatini (GoE) civil service wage bill continues to rise despite the implementation of Lean Service Principle by Management Services Division (MSD) to contain the wage bill to manageable levels. So far, there are no tangible outcomes that indicate that the principles as applied have been effective in the reduction of the wage bill. Thus, this research aims to examine the question why the Lean Service Principle failed to effectively slow the rampant growth of the civil service wage bill in the Kingdom of Eswatini? The study investigated the wage bill push-factors and the shortcomings of the Lean Service Principle and Just-In-Time (JIT) Technique in the management and reduction of the GoE civil service wage bill. The study found that the techniques used were not designed for the specific control of the wage bill. They are designed for value creation in the delivery of goods or services to the end-user. They are customer centric techniques. To this end, the MSD has been applying the wrong methodologies in wage bill control, which has been evident by the continued yearly increase of the wage bill. The study recommends that Lean Service Principle and the JIT technique should not be used to control and/or manage the wage bill, but must be used for process and systems improvement to create customer value. This study will enable Cabinet to make an appropriate decision on the mandate and future of the MSD, as there have been growing calls to disband the division due to the failure to reduce and/or control the wage bills as that is the core mandate of the division. Faculty of Accountancy 2019 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/43792/1/43792.pdf G. Sifundza, Sabelo and Kabir, Md Humayun (2019) Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir. In: ICAM2019 – International Conference on Accounting and Management. Faculty of Accountancy, Universiti Teknologi MARA Puncak Alam, Selangor, p. 59. ISBN 978-967-17038-0-9
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Financial management. Business finance. Corporation finance Cash position. Cash management
spellingShingle	Financial management. Business finance. Corporation finance Cash position. Cash management G. Sifundza, Sabelo Kabir, Md Humayun Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir
description	The Government of Eswatini (GoE) civil service wage bill continues to rise despite the implementation of Lean Service Principle by Management Services Division (MSD) to contain the wage bill to manageable levels. So far, there are no tangible outcomes that indicate that the principles as applied have been effective in the reduction of the wage bill. Thus, this research aims to examine the question why the Lean Service Principle failed to effectively slow the rampant growth of the civil service wage bill in the Kingdom of Eswatini? The study investigated the wage bill push-factors and the shortcomings of the Lean Service Principle and Just-In-Time (JIT) Technique in the management and reduction of the GoE civil service wage bill. The study found that the techniques used were not designed for the specific control of the wage bill. They are designed for value creation in the delivery of goods or services to the end-user. They are customer centric techniques. To this end, the MSD has been applying the wrong methodologies in wage bill control, which has been evident by the continued yearly increase of the wage bill. The study recommends that Lean Service Principle and the JIT technique should not be used to control and/or manage the wage bill, but must be used for process and systems improvement to create customer value. This study will enable Cabinet to make an appropriate decision on the mandate and future of the MSD, as there have been growing calls to disband the division due to the failure to reduce and/or control the wage bills as that is the core mandate of the division.
format	Book Section
author	G. Sifundza, Sabelo Kabir, Md Humayun
author_facet	G. Sifundza, Sabelo Kabir, Md Humayun
author_sort	G. Sifundza, Sabelo
title	Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir
title_short	Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir
title_full	Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir
title_fullStr	Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir
title_full_unstemmed	Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir
title_sort	assessing the effectiveness of lean service principle on control and maintenance of the wage bill at management services division, eswatini / sabelo g. sifundza and md humayun kabir
publisher	Faculty of Accountancy
publishDate	2019
url	http://ir.uitm.edu.my/id/eprint/43792/1/43792.pdf http://ir.uitm.edu.my/id/eprint/43792/
_version_	1695534711271587840
score	13.211869

Assessing the effectiveness of lean service principle on control and maintenance of the wage bill at Management Services Division, Eswatini / Sabelo G. Sifundza and Md Humayun Kabir

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