Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab
The ability to manage customer's complaints well is very important to any organization. It helps to maintain a healthy relationship between the organization and its customer and keeps the customer satisfied. Teluk Pulai Primary School in Klang is currently experiencing problems in managing comp...
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Online Access: | http://ir.uitm.edu.my/id/eprint/41591/1/41591.pdf http://ir.uitm.edu.my/id/eprint/41591/ |
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