Effectiveness of service quality (servqual) dimensions increasing students satisfaction: A case study in Universiti Sains Malaysia / Nur Syazana Atiqah Nor Adzam
Identifying the level of Universiti Sains Malaysia (USM) student’s satisfaction towards USM performance in terms of service quality (SERVQUAL) is the main focus in this study. There are three main objectives in this research which are to identify whether USM students demographic have an effect on st...
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| Format: | Student Project |
| Language: | English |
| Published: |
2013
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| Online Access: | http://ir.uitm.edu.my/id/eprint/38657/1/38657.pdf http://ir.uitm.edu.my/id/eprint/38657/ |
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