High tech vs high touch? ; Cross country analysis of online banking service quality in South Africa and Indonesia / Nuri Wulandari, Johan W de Jager and Elizma Wannenburg
Online banking has been an important instrument to keep up with today’s digital savvy customers. Performing the best in this area can elevate the competitive advantage of banks in the industry to a higher position. The study is initiated by the understanding that it is crucial to ensure that the se...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Book Section |
| Language: | English |
| Published: |
UiTM Cawangan Johor
2019
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/38307/1/38307.pdf http://ir.uitm.edu.my/id/eprint/38307/ |
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