Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah

Public transport is a transport system for passengers use by the general public. Although these terms are generally considered to be rail and bus services, the broader definition may include scheduled aviation, ferry, taxi and so on. So, some aspects that need to be studied the level of satisfaction...

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Main Author: Nurul Aslyda, Abdullah
Format: Student Project
Language:English
Published: 2020
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/38264/1/38264.pdf
http://ir.uitm.edu.my/id/eprint/38264/
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spelling my.uitm.ir.382642020-12-10T03:56:29Z http://ir.uitm.edu.my/id/eprint/38264/ Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah Nurul Aslyda, Abdullah Railroad surveying Railway operation and management Local and light railways Electric railways Public transport is a transport system for passengers use by the general public. Although these terms are generally considered to be rail and bus services, the broader definition may include scheduled aviation, ferry, taxi and so on. So, some aspects that need to be studied the level of satisfaction of the user. The goal of this research is to evaluate the level of KTM Commuter user’s satisfaction and the objective of this study is to study on KTM Commuter facilities, to identify the KTM Commuter level of user’s satisfaction and, to propose and recommendation KTM Commuter facilities is needed. This study was conducted at the KTM commuter station in Bangi - KL Central. There are 50 respondents answered the survey. They were given through Google Form and the survey had conducted around 25 May to 29 May 2020 by probability sampling. The questionnaire consisted of four sections, sociodemographic, purpose of using KTM commuter, user’s satisfaction and opinion and recommendation. The finding of this study are the safety facilities is the most unsatisfied from respondent with 54% (27 respondents) and the other facilities is OKU facilities, connecting transportation facilities, parking facilities, cleanliness facilities, ticket fee facilities, kiosk or grocery facilities, fan and benches. The recommendation of this is in line with the findings. 2020 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/38264/1/38264.pdf Nurul Aslyda, Abdullah (2020) Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Railroad surveying
Railway operation and management
Local and light railways
Electric railways
spellingShingle Railroad surveying
Railway operation and management
Local and light railways
Electric railways
Nurul Aslyda, Abdullah
Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah
description Public transport is a transport system for passengers use by the general public. Although these terms are generally considered to be rail and bus services, the broader definition may include scheduled aviation, ferry, taxi and so on. So, some aspects that need to be studied the level of satisfaction of the user. The goal of this research is to evaluate the level of KTM Commuter user’s satisfaction and the objective of this study is to study on KTM Commuter facilities, to identify the KTM Commuter level of user’s satisfaction and, to propose and recommendation KTM Commuter facilities is needed. This study was conducted at the KTM commuter station in Bangi - KL Central. There are 50 respondents answered the survey. They were given through Google Form and the survey had conducted around 25 May to 29 May 2020 by probability sampling. The questionnaire consisted of four sections, sociodemographic, purpose of using KTM commuter, user’s satisfaction and opinion and recommendation. The finding of this study are the safety facilities is the most unsatisfied from respondent with 54% (27 respondents) and the other facilities is OKU facilities, connecting transportation facilities, parking facilities, cleanliness facilities, ticket fee facilities, kiosk or grocery facilities, fan and benches. The recommendation of this is in line with the findings.
format Student Project
author Nurul Aslyda, Abdullah
author_facet Nurul Aslyda, Abdullah
author_sort Nurul Aslyda, Abdullah
title Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah
title_short Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah
title_full Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah
title_fullStr Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah
title_full_unstemmed Level of users satisfaction for KTM commuter / Nurul Aslyda Abdullah
title_sort level of users satisfaction for ktm commuter / nurul aslyda abdullah
publishDate 2020
url http://ir.uitm.edu.my/id/eprint/38264/1/38264.pdf
http://ir.uitm.edu.my/id/eprint/38264/
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score 13.211869