Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin...[et al.]
In Malaysia, Electrified Train Services (ETS) is the first high speed intercity train system. ETS was executed under the Eighth and Ninth Malaysia Plan with the intention to enhance the operational efficiency and service of Keretapi Tanah Melayu Berhad (KTMB). This service provides an improved trave...
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| Main Authors: | , , , , |
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| Other Authors: | |
| Format: | Book Section |
| Language: | English |
| Published: |
UiTM Cawangan Johor
2019
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/38144/1/38144.pdf http://ir.uitm.edu.my/id/eprint/38144/ |
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