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A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat

This study is designed to determine the relationship between reward systems, leadership, working environment and performance management system towards employee performance. Employee performance is important because it will contribute to the success of the hotel. The hotel need a good employee to in...

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Main Author: Che Mat, Siti Nurul Akma
Format: Student Project
Language:English
Published: 2015
Subjects:
Personnel management. Employment management
Job satisfaction
Online Access:http://ir.uitm.edu.my/id/eprint/35220/1/35220.pdf
http://ir.uitm.edu.my/id/eprint/35220/
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spelling my.uitm.ir.352202020-10-25T12:09:44Z http://ir.uitm.edu.my/id/eprint/35220/ A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat Che Mat, Siti Nurul Akma Personnel management. Employment management Job satisfaction This study is designed to determine the relationship between reward systems, leadership, working environment and performance management system towards employee performance. Employee performance is important because it will contribute to the success of the hotel. The hotel need a good employee to interact with the guest so that they will come back to hotel and brings a good memory.Reward system also can influence the employee's performance towards work. Reward can be a motivator for the employee in doing the work done on time. It also can create employee loyalty towards the hotel. Leadership is able to facilitate cooperation within an organization among employer and employees. Working environment also is tested because employees need a good workplace to do the job. In term of performance management system, it is the evaluation tools used by the hotel that equivalent with the employee performance. This study is conducted in Renaissance Kota Bharu Hotel and the respondents are all workers in Renaissance Kota Bharu Kelantan. The total population as at the time of the study is found to be 250 and the suitable sample size is 152. Convenience sampling technique is used in this study. Data was collected over duration of seven weeks from 15 March 2015 to 30 April 2015. The finding shows that reward system (r=0.843, p<0.01) and working environment (r=0.707, p<0.01), were significantly and positively correlated with employee performance. Meanwhile, leadership (r=-0.721, p<0.01) and performance management system (r=-0.199, p<0.05), were significantly and negatively correlated with employee performance. Thus, this study will contribute to the employee performance in hotel industry. 2015 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/35220/1/35220.pdf Che Mat, Siti Nurul Akma (2015) A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Personnel management. Employment management
Job satisfaction
spellingShingle Personnel management. Employment management
Job satisfaction
Che Mat, Siti Nurul Akma
A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat
description This study is designed to determine the relationship between reward systems, leadership, working environment and performance management system towards employee performance. Employee performance is important because it will contribute to the success of the hotel. The hotel need a good employee to interact with the guest so that they will come back to hotel and brings a good memory.Reward system also can influence the employee's performance towards work. Reward can be a motivator for the employee in doing the work done on time. It also can create employee loyalty towards the hotel. Leadership is able to facilitate cooperation within an organization among employer and employees. Working environment also is tested because employees need a good workplace to do the job. In term of performance management system, it is the evaluation tools used by the hotel that equivalent with the employee performance. This study is conducted in Renaissance Kota Bharu Hotel and the respondents are all workers in Renaissance Kota Bharu Kelantan. The total population as at the time of the study is found to be 250 and the suitable sample size is 152. Convenience sampling technique is used in this study. Data was collected over duration of seven weeks from 15 March 2015 to 30 April 2015. The finding shows that reward system (r=0.843, p<0.01) and working environment (r=0.707, p<0.01), were significantly and positively correlated with employee performance. Meanwhile, leadership (r=-0.721, p<0.01) and performance management system (r=-0.199, p<0.05), were significantly and negatively correlated with employee performance. Thus, this study will contribute to the employee performance in hotel industry.
format Student Project
author Che Mat, Siti Nurul Akma
author_facet Che Mat, Siti Nurul Akma
author_sort Che Mat, Siti Nurul Akma
title A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat
title_short A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat
title_full A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat
title_fullStr A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat
title_full_unstemmed A study of the factors that influence employee performance in Renaissance Kota Bharu Hotel / Siti Nurul Akma Che Mat
title_sort study of the factors that influence employee performance in renaissance kota bharu hotel / siti nurul akma che mat
publishDate 2015
url http://ir.uitm.edu.my/id/eprint/35220/1/35220.pdf
http://ir.uitm.edu.my/id/eprint/35220/
_version_ 1685651277578502144
score 13.211869

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