Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim
In the world of telecommunication, consumers typically patronize multiple service providers, which leave service providers striving to earn a greater portion of consumer expenditures. The purpose of this paper is to find out the principle issues toward enhancing loyalty programs on customer purchasi...
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| Format: | Thesis |
| Language: | English |
| Published: |
2011
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| Online Access: | http://ir.uitm.edu.my/id/eprint/33033/1/33033.pdf http://ir.uitm.edu.my/id/eprint/33033/ |
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