A study of service recovery actions by TM Point Kuala Krai / Nadhrathul Ain Ibrahim
Service recovery action is one of the strategies that is implemented by many companies to recover their service failure toward their customers. The researcher has studied the service recovery action that are provided by TM Point Kuala Krai. There are three strategies involved in this research whic...
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| Format: | Thesis |
| Language: | English |
| Published: |
2012
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| Online Access: | http://ir.uitm.edu.my/id/eprint/32941/1/32941.pdf http://ir.uitm.edu.my/id/eprint/32941/ |
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