A study on service recovery toward Nur Bukit Unggul eco- resort / Nur Azmatul Omar
This research was conducted to study the service recovery toward Nur Bukit Unggul eco resort, Sepang. The objective of this research is to identify whether the independent variable such as distributive justice, procedural justice and interactional justice has significance influence on service recove...
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| Format: | Thesis |
| Language: | English |
| Published: |
2012
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| Online Access: | http://ir.uitm.edu.my/id/eprint/32849/1/32849.pdf http://ir.uitm.edu.my/id/eprint/32849/ |
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