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Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari

The purpose of this study is to identify whether variable of reliability has a significant relationship to improve quality service in government sector; and whether variable of tangibility has a significant relationship to improve quality service in government sector; whether variable of responsiven...

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Main Authors: Bahrum, Nur Fatin, Che Johari, Mohd Khairani
Format: Student Project
Language:English
Published: 2014
Subjects:
Awareness
Total quality management. Benchmarking
Online Access:http://ir.uitm.edu.my/id/eprint/32575/1/32575.pdf
http://ir.uitm.edu.my/id/eprint/32575/
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spelling my.uitm.ir.325752020-10-30T04:28:27Z http://ir.uitm.edu.my/id/eprint/32575/ Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari Bahrum, Nur Fatin Che Johari, Mohd Khairani Awareness Total quality management. Benchmarking The purpose of this study is to identify whether variable of reliability has a significant relationship to improve quality service in government sector; and whether variable of tangibility has a significant relationship to improve quality service in government sector; whether variable of responsiveness has a significant relationship to improve quality service in government sector; whether variable of assurance has a significant relationship to improve quality service in government sector; whether variable of empathy has a significant relationship to improve quality service in government sector at Wisma Negeri, Negeri Sembilan. Researcher has used the questionnaire to obtain information from the respondents that have been selected. There are three parts of question in the questionnaire. The first part is asking about the demographic and the second part is asking about the independent variables of the research that includes Section A, B, C, D and E. They were then distributed to 100 employees as a respondent for this research study. Later, the questionnaires were being analysed through Statistical Package for the Social Science (SPSS). Data analysis methods that has been used are frequency distribution, descriptive statistics, Cronbach’s coefficient alpha and multiple regression analysis. The study found that there is a significant relationship between empathy variable and quality service. For reliability, tangibility, responsiveness and assurance is not significant with the dependent variable. Therefore, it is suggested that more study on employee awareness towards quality service can be conducted in organization in the future. 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/32575/1/32575.pdf Bahrum, Nur Fatin and Che Johari, Mohd Khairani (2014) Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Awareness
Total quality management. Benchmarking
spellingShingle Awareness
Total quality management. Benchmarking
Bahrum, Nur Fatin
Che Johari, Mohd Khairani
Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari
description The purpose of this study is to identify whether variable of reliability has a significant relationship to improve quality service in government sector; and whether variable of tangibility has a significant relationship to improve quality service in government sector; whether variable of responsiveness has a significant relationship to improve quality service in government sector; whether variable of assurance has a significant relationship to improve quality service in government sector; whether variable of empathy has a significant relationship to improve quality service in government sector at Wisma Negeri, Negeri Sembilan. Researcher has used the questionnaire to obtain information from the respondents that have been selected. There are three parts of question in the questionnaire. The first part is asking about the demographic and the second part is asking about the independent variables of the research that includes Section A, B, C, D and E. They were then distributed to 100 employees as a respondent for this research study. Later, the questionnaires were being analysed through Statistical Package for the Social Science (SPSS). Data analysis methods that has been used are frequency distribution, descriptive statistics, Cronbach’s coefficient alpha and multiple regression analysis. The study found that there is a significant relationship between empathy variable and quality service. For reliability, tangibility, responsiveness and assurance is not significant with the dependent variable. Therefore, it is suggested that more study on employee awareness towards quality service can be conducted in organization in the future.
format Student Project
author Bahrum, Nur Fatin
Che Johari, Mohd Khairani
author_facet Bahrum, Nur Fatin
Che Johari, Mohd Khairani
author_sort Bahrum, Nur Fatin
title Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari
title_short Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari
title_full Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari
title_fullStr Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari
title_full_unstemmed Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari
title_sort analyzing employee awareness towards quality at wisma negeri, negeri sembilan / nur fatin bahrum and mohd khairani che johari
publishDate 2014
url http://ir.uitm.edu.my/id/eprint/32575/1/32575.pdf
http://ir.uitm.edu.my/id/eprint/32575/
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score 13.211869

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