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Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob

This is a study on online dispute resolution as an alternative form of dispute resolution in e-commerce consumer disputes. The main objective of the study is to analyse the viability of implementing online dispute resolution to deal with consumer disputes in Malaysia. The main issue that will be foc...

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Main Authors: Abdul Razak, Maisarah Fatin, Mohd Kamal, Nurul Eezwani, Ya'cob, Syazni Nadzirah
Format: Student Project
Language:English
Published: 2012
Subjects:
The merchant. Business enterprises
Online Access:http://ir.uitm.edu.my/id/eprint/32160/1/32160.pdf
http://ir.uitm.edu.my/id/eprint/32160/
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id my.uitm.ir.32160
record_format eprints
spelling my.uitm.ir.321602020-07-08T04:40:39Z http://ir.uitm.edu.my/id/eprint/32160/ Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob Abdul Razak, Maisarah Fatin Mohd Kamal, Nurul Eezwani Ya'cob, Syazni Nadzirah The merchant. Business enterprises This is a study on online dispute resolution as an alternative form of dispute resolution in e-commerce consumer disputes. The main objective of the study is to analyse the viability of implementing online dispute resolution to deal with consumer disputes in Malaysia. The main issue that will be focused is the applicability of online dispute resolution as an alternative to e-commerce consumer disputes other than court, Alternative Dispute Resolution and Tribunal for Consumer Claims.The issue will be addressed by firstly identifying the weaknesses of the court system and alternative dispute resolution in resolving e-commerce consumer disputes in Malaysia. The study explains when ODR comes into existence, its development and its emergence. On top of that, the study will also include a comparison between ODR practices in the United States, the European Union and China. This is to consider the use of ODR in other jurisdictions so that Malaysia can adopt the best system in applying ODR in the future. Other than that, this study will also include relevant suggestions and recommendations to consumers and the Malaysian government in applying ODR in Malaysia. As a conclusion,since Malaysia has yet to have any regulation regarding ODR for ecommerce consumer dispute,therefore, a law needs to be proposed to make clear provisions so as to provide more protection to consumers in online transactions (ecommerce). 2012 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/32160/1/32160.pdf Abdul Razak, Maisarah Fatin and Mohd Kamal, Nurul Eezwani and Ya'cob, Syazni Nadzirah (2012) Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic The merchant. Business enterprises
spellingShingle The merchant. Business enterprises
Abdul Razak, Maisarah Fatin
Mohd Kamal, Nurul Eezwani
Ya'cob, Syazni Nadzirah
Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob
description This is a study on online dispute resolution as an alternative form of dispute resolution in e-commerce consumer disputes. The main objective of the study is to analyse the viability of implementing online dispute resolution to deal with consumer disputes in Malaysia. The main issue that will be focused is the applicability of online dispute resolution as an alternative to e-commerce consumer disputes other than court, Alternative Dispute Resolution and Tribunal for Consumer Claims.The issue will be addressed by firstly identifying the weaknesses of the court system and alternative dispute resolution in resolving e-commerce consumer disputes in Malaysia. The study explains when ODR comes into existence, its development and its emergence. On top of that, the study will also include a comparison between ODR practices in the United States, the European Union and China. This is to consider the use of ODR in other jurisdictions so that Malaysia can adopt the best system in applying ODR in the future. Other than that, this study will also include relevant suggestions and recommendations to consumers and the Malaysian government in applying ODR in Malaysia. As a conclusion,since Malaysia has yet to have any regulation regarding ODR for ecommerce consumer dispute,therefore, a law needs to be proposed to make clear provisions so as to provide more protection to consumers in online transactions (ecommerce).
format Student Project
author Abdul Razak, Maisarah Fatin
Mohd Kamal, Nurul Eezwani
Ya'cob, Syazni Nadzirah
author_facet Abdul Razak, Maisarah Fatin
Mohd Kamal, Nurul Eezwani
Ya'cob, Syazni Nadzirah
author_sort Abdul Razak, Maisarah Fatin
title Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob
title_short Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob
title_full Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob
title_fullStr Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob
title_full_unstemmed Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob
title_sort online dispute resolution as a mode of settling e-commerce consumer disputes / maisarah fatin abdul razak, nurul eezwani mohd kamal syazni and nadzirah ya'cob
publishDate 2012
url http://ir.uitm.edu.my/id/eprint/32160/1/32160.pdf
http://ir.uitm.edu.my/id/eprint/32160/
_version_ 1685650887709556736
score 13.211869

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