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Discovering the antecedents of engagement for citizen centric public service excellence / Norazlin Mohd Nor...[et al.]

The Malaysian public sector is undergoing vast transformation to provide its citizen with an efficient, transparent, responsive and connected government. The Malaysian government has introduced the Public-Sector Transformation Framework (PSTF) which aims to make it a high performing, trustworthy,...

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Bibliographic Details
Main Authors: Mohd Nor, Norazlin, Tuan Ismail, Tuan Nooraini, Puteh, Fadilah
Format: Article
Language:English
Published: Universiti Teknologi MARA, Kedah 2017
Subjects:
Customer services. Customer relations
JF Political institutions and public administration
Online Access:http://ir.uitm.edu.my/id/eprint/31951/1/AJ_NORAZLIN%20MOHD%20NOR%20VOA%20K%2017.pdf
http://ir.uitm.edu.my/id/eprint/31951/
https://voa.uitm.edu.my/
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http://ir.uitm.edu.my/id/eprint/31951/1/AJ_NORAZLIN%20MOHD%20NOR%20VOA%20K%2017.pdf
http://ir.uitm.edu.my/id/eprint/31951/
https://voa.uitm.edu.my/

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