Staff View: Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani

Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani

This is a study on mediation as a mechanism for settling consumer disputes. The main objective of the study is to identify the suitability of mediation as a mechanism to be implemented in Malaysia as a consumer redress mechanism. The study will start by discussing the main weaknesses of the court sy...

Full description

Saved in:

Bibliographic Details
Main Authors:	Nordin, Hasmah, Zamani, Siti Mardhiyyah
Format:	Student Project
Language:	English
Published:	2012
Subjects:	Consumer complaints. Complaint letters Dispute resolution (Law). Mediation. Conciliation (Civil procedure)
Online Access:	http://ir.uitm.edu.my/id/eprint/31499/1/31499.pdf http://ir.uitm.edu.my/id/eprint/31499/
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my.uitm.ir.31499
record_format	eprints
spelling	my.uitm.ir.314992020-07-02T01:18:00Z http://ir.uitm.edu.my/id/eprint/31499/ Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani Nordin, Hasmah Zamani, Siti Mardhiyyah Consumer complaints. Complaint letters Dispute resolution (Law). Mediation. Conciliation (Civil procedure) This is a study on mediation as a mechanism for settling consumer disputes. The main objective of the study is to identify the suitability of mediation as a mechanism to be implemented in Malaysia as a consumer redress mechanism. The study will start by discussing the main weaknesses of the court system and the Tribunal for Consumer Claims which lead to the use of alternative methods to resolve. For the purpose of this project paper, focus will only be given to mediation. This study will look at the new Act, which is the Mediation Act 2012, and its provisions in settling consumer disputes. The benefits and suitability of applying mediation in Malaysia will also be examined. In doing this study, comparison will be made to other forms of Alternative Dispute Resolution. In addition this study will also provide an evaluation of the application of mediation in various countries in settling disputes as well as the impact of application of mediation to consumer disputes. Lastly, the research will suggest ways to improve mediation as a method of settling consumer disputes in Malaysia. 2012 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/31499/1/31499.pdf Nordin, Hasmah and Zamani, Siti Mardhiyyah (2012) Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani. [Student Project] (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Consumer complaints. Complaint letters Dispute resolution (Law). Mediation. Conciliation (Civil procedure)
spellingShingle	Consumer complaints. Complaint letters Dispute resolution (Law). Mediation. Conciliation (Civil procedure) Nordin, Hasmah Zamani, Siti Mardhiyyah Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
description	This is a study on mediation as a mechanism for settling consumer disputes. The main objective of the study is to identify the suitability of mediation as a mechanism to be implemented in Malaysia as a consumer redress mechanism. The study will start by discussing the main weaknesses of the court system and the Tribunal for Consumer Claims which lead to the use of alternative methods to resolve. For the purpose of this project paper, focus will only be given to mediation. This study will look at the new Act, which is the Mediation Act 2012, and its provisions in settling consumer disputes. The benefits and suitability of applying mediation in Malaysia will also be examined. In doing this study, comparison will be made to other forms of Alternative Dispute Resolution. In addition this study will also provide an evaluation of the application of mediation in various countries in settling disputes as well as the impact of application of mediation to consumer disputes. Lastly, the research will suggest ways to improve mediation as a method of settling consumer disputes in Malaysia.
format	Student Project
author	Nordin, Hasmah Zamani, Siti Mardhiyyah
author_facet	Nordin, Hasmah Zamani, Siti Mardhiyyah
author_sort	Nordin, Hasmah
title	Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
title_short	Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
title_full	Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
title_fullStr	Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
title_full_unstemmed	Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
title_sort	mediation as a consumer dispute resolution mechanism / hasmah nordin and siti mardhiyyah zamani
publishDate	2012
url	http://ir.uitm.edu.my/id/eprint/31499/1/31499.pdf http://ir.uitm.edu.my/id/eprint/31499/
_version_	1685650797615906816
score	13.211869

Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani

Similar Items