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The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz

Saving is an important part of consumer financial decision making. Compared with other products, saving products are often regarded as more complex and difficult to evaluate due to their sophistication, uncertainty and long-term horizon. Therefore, many consumers decide on saving after consultation...

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Main Author: Aziz, Aufal Fazan
Format: Student Project
Language:English
Published: Faculty of Business and Management 2019
Subjects:
Personal finance. Financial literacy
Online Access:http://ir.uitm.edu.my/id/eprint/31459/1/PPb_AUFAL%20FAZAN%20AZIZ%20BM%20J%2019_5.pdf
http://ir.uitm.edu.my/id/eprint/31459/
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spelling my.uitm.ir.314592020-07-05T21:48:53Z http://ir.uitm.edu.my/id/eprint/31459/ The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz Aziz, Aufal Fazan Personal finance. Financial literacy Saving is an important part of consumer financial decision making. Compared with other products, saving products are often regarded as more complex and difficult to evaluate due to their sophistication, uncertainty and long-term horizon. Therefore, many consumers decide on saving after consultation with a financial advisor. The purpose of this research is to determine the relationship of how duration of the relationship, the bank advisor's understanding of the customer's context and the customer's trust in the advisor are subjectively perceived by bank customers, and how these affect their saving behaviour, as defined by monthly flows to mutual funds and the financial products bought and held in stock. The researchers identify issues pertaining to effects of financial advisory service on saver's portfolio outcomes. Some research shown that financial advisors have not been able to improve savers' risk weighted return net of fees and instead of de-biasing savers' portfolio, financial advisors have reinforced biases. The research show that larger funds and many banking's activities occurred after meeting of financial advisory services. While this research finds larger volumes of savings after the use of financial advice, there is also a growing body of behavioural science research that deepens knowledge on how the relationship evolves that stimulates the saving volumes and reinforces saving behaviour. Faculty of Business and Management 2019 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/31459/1/PPb_AUFAL%20FAZAN%20AZIZ%20BM%20J%2019_5.pdf Aziz, Aufal Fazan (2019) The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz. [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Personal finance. Financial literacy
spellingShingle Personal finance. Financial literacy
Aziz, Aufal Fazan
The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz
description Saving is an important part of consumer financial decision making. Compared with other products, saving products are often regarded as more complex and difficult to evaluate due to their sophistication, uncertainty and long-term horizon. Therefore, many consumers decide on saving after consultation with a financial advisor. The purpose of this research is to determine the relationship of how duration of the relationship, the bank advisor's understanding of the customer's context and the customer's trust in the advisor are subjectively perceived by bank customers, and how these affect their saving behaviour, as defined by monthly flows to mutual funds and the financial products bought and held in stock. The researchers identify issues pertaining to effects of financial advisory service on saver's portfolio outcomes. Some research shown that financial advisors have not been able to improve savers' risk weighted return net of fees and instead of de-biasing savers' portfolio, financial advisors have reinforced biases. The research show that larger funds and many banking's activities occurred after meeting of financial advisory services. While this research finds larger volumes of savings after the use of financial advice, there is also a growing body of behavioural science research that deepens knowledge on how the relationship evolves that stimulates the saving volumes and reinforces saving behaviour.
format Student Project
author Aziz, Aufal Fazan
author_facet Aziz, Aufal Fazan
author_sort Aziz, Aufal Fazan
title The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz
title_short The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz
title_full The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz
title_fullStr The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz
title_full_unstemmed The study of how relationship attribute affect bank customer's saving behaviour: case study in Ipoh, Perak / Aufal Fazan Aziz
title_sort study of how relationship attribute affect bank customer's saving behaviour: case study in ipoh, perak / aufal fazan aziz
publisher Faculty of Business and Management
publishDate 2019
url http://ir.uitm.edu.my/id/eprint/31459/1/PPb_AUFAL%20FAZAN%20AZIZ%20BM%20J%2019_5.pdf
http://ir.uitm.edu.my/id/eprint/31459/
_version_ 1685650792202108928
score 13.211869

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