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Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]

The application of Lean Management practice in the public sector, specifically in local government, has gained attention for overcoming the criticism received regarding the poor performance of organisations and poor service delivery offered. Lean Management practices have become among one of the app...

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Main Authors: Abu Bakar, Nur Ain, Tuan Mat, Tuan Zainun, Mohd Fahmi, Fadzlina, Tajul Urus, Sharina
Format: Article
Language:English
Published: Universiti Teknologi MARA Cawangan Selangor 2017
Subjects:
Management. Industrial Management
Organization
Online Access:https://ir.uitm.edu.my/id/eprint/29720/1/AJ_NUR%20AIN%20ABU%20BAKAR%20APMAJ%20B%2017.pdf
https://ir.uitm.edu.my/id/eprint/29720/
http://arionline.uitm.edu.my/ojs/index.php/APMAJ/article/view/717
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spelling my.uitm.ir.297202022-07-05T06:25:42Z https://ir.uitm.edu.my/id/eprint/29720/ Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.] Abu Bakar, Nur Ain Tuan Mat, Tuan Zainun Mohd Fahmi, Fadzlina Tajul Urus, Sharina Management. Industrial Management Organization The application of Lean Management practice in the public sector, specifically in local government, has gained attention for overcoming the criticism received regarding the poor performance of organisations and poor service delivery offered. Lean Management practices have become among one of the approaches taken to increase performance and have been gaining more attention from public sectors. The purpose of this study is to examine the effect of Lean Management practices in local government on its productivity and service delivery performance to the public. This study focuses on three Lean Management practices, which are 5-S, kaizen, and Value Stream Mapping. It is important to assess the Lean Management practice encompassing each of these three elements in the relation to organizational performance, as it is one of the operational stability quality movement tools in the service sector. Data is collected from the local government. i.e., city councils located in Peninsular Malaysia. The data were obtained from the questionnaire survey distributed to employees in various city council in Peninsular Malaysia. Results showed that 5-s is the most common practice in local government followed by value stream mapping and kaizen. Regression analysis showed that, lean management practices in local government significantly affect service delivery performance of the organization. This indicates that the implementation of lean management as one of the quality improvement applications in the public sector, significant effect in improving their productivity and service delivery. Universiti Teknologi MARA Cawangan Selangor 2017-12 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29720/1/AJ_NUR%20AIN%20ABU%20BAKAR%20APMAJ%20B%2017.pdf Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]. (2017) Asia-Pacific Management Accounting Journal (APMAJ), 12 (2). pp. 1-26. ISSN 2550-1631 http://arionline.uitm.edu.my/ojs/index.php/APMAJ/article/view/717
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Management. Industrial Management
Organization
spellingShingle Management. Industrial Management
Organization
Abu Bakar, Nur Ain
Tuan Mat, Tuan Zainun
Mohd Fahmi, Fadzlina
Tajul Urus, Sharina
Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]
description The application of Lean Management practice in the public sector, specifically in local government, has gained attention for overcoming the criticism received regarding the poor performance of organisations and poor service delivery offered. Lean Management practices have become among one of the approaches taken to increase performance and have been gaining more attention from public sectors. The purpose of this study is to examine the effect of Lean Management practices in local government on its productivity and service delivery performance to the public. This study focuses on three Lean Management practices, which are 5-S, kaizen, and Value Stream Mapping. It is important to assess the Lean Management practice encompassing each of these three elements in the relation to organizational performance, as it is one of the operational stability quality movement tools in the service sector. Data is collected from the local government. i.e., city councils located in Peninsular Malaysia. The data were obtained from the questionnaire survey distributed to employees in various city council in Peninsular Malaysia. Results showed that 5-s is the most common practice in local government followed by value stream mapping and kaizen. Regression analysis showed that, lean management practices in local government significantly affect service delivery performance of the organization. This indicates that the implementation of lean management as one of the quality improvement applications in the public sector, significant effect in improving their productivity and service delivery.
format Article
author Abu Bakar, Nur Ain
Tuan Mat, Tuan Zainun
Mohd Fahmi, Fadzlina
Tajul Urus, Sharina
author_facet Abu Bakar, Nur Ain
Tuan Mat, Tuan Zainun
Mohd Fahmi, Fadzlina
Tajul Urus, Sharina
author_sort Abu Bakar, Nur Ain
title Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]
title_short Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]
title_full Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]
title_fullStr Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]
title_full_unstemmed Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar …[et al.]
title_sort lean management practices and its effect on malaysian local government performance / nur ain abu bakar …[et al.]
publisher Universiti Teknologi MARA Cawangan Selangor
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/29720/1/AJ_NUR%20AIN%20ABU%20BAKAR%20APMAJ%20B%2017.pdf
https://ir.uitm.edu.my/id/eprint/29720/
http://arionline.uitm.edu.my/ojs/index.php/APMAJ/article/view/717
_version_ 1738513863339409408
score 13.211869

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