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Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]

This paper reports on a project to develop an ESP (English for Special Purposes) course for a group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme- based module focusing on language associated with host-guest interaction. The paper describes in detail...

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Main Authors: Mohd Yunos, Rohayu, Syed Abdul Rahman, Sharifah Amani, Ismail, Normah
Format: Article
Language:English
Published: Universiti Teknologi MARA, Kedah 2013
Subjects:
Language and education
Interpersonal communication
Modern English
Online Access:http://ir.uitm.edu.my/id/eprint/29497/1/AJ_Rohayu%20Mohd%20Yunos%20CPLT%20K%2013.pdf
http://ir.uitm.edu.my/id/eprint/29497/
https://cplt.uitm.edu.my/
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spelling my.uitm.ir.294972020-04-17T03:45:36Z http://ir.uitm.edu.my/id/eprint/29497/ Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.] Mohd Yunos, Rohayu Syed Abdul Rahman, Sharifah Amani Ismail, Normah Language and education Interpersonal communication Modern English This paper reports on a project to develop an ESP (English for Special Purposes) course for a group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme- based module focusing on language associated with host-guest interaction. The paper describes in detail three phases of the project as well as the results of the needs analysis. Qualitative and quantitative data were gathered through questionnaires and observations. Findings indicate that multifunctional language skills are needed for the hotel staff particularly in relation to understanding and giving information, asking questions and practicing simple hospitality etiquette. Furthermore, activities to enhance staff confidence in speaking English are also equally important. The paper concludes with some practical implications for ESP teachers and trainers who wish to develop an English Language training module for hotel staff. Universiti Teknologi MARA, Kedah 2013 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/29497/1/AJ_Rohayu%20Mohd%20Yunos%20CPLT%20K%2013.pdf Mohd Yunos, Rohayu and Syed Abdul Rahman, Sharifah Amani and Ismail, Normah (2013) Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]. Journal of Creative Practices in Language Learning and Teaching (CPLT), 1 (2). pp. 18-34. ISSN 1823-464X https://cplt.uitm.edu.my/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Language and education
Interpersonal communication
Modern English
spellingShingle Language and education
Interpersonal communication
Modern English
Mohd Yunos, Rohayu
Syed Abdul Rahman, Sharifah Amani
Ismail, Normah
Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]
description This paper reports on a project to develop an ESP (English for Special Purposes) course for a group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme- based module focusing on language associated with host-guest interaction. The paper describes in detail three phases of the project as well as the results of the needs analysis. Qualitative and quantitative data were gathered through questionnaires and observations. Findings indicate that multifunctional language skills are needed for the hotel staff particularly in relation to understanding and giving information, asking questions and practicing simple hospitality etiquette. Furthermore, activities to enhance staff confidence in speaking English are also equally important. The paper concludes with some practical implications for ESP teachers and trainers who wish to develop an English Language training module for hotel staff.
format Article
author Mohd Yunos, Rohayu
Syed Abdul Rahman, Sharifah Amani
Ismail, Normah
author_facet Mohd Yunos, Rohayu
Syed Abdul Rahman, Sharifah Amani
Ismail, Normah
author_sort Mohd Yunos, Rohayu
title Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]
title_short Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]
title_full Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]
title_fullStr Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]
title_full_unstemmed Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]
title_sort developing a theme-based language course for hotel front-line staff / rohayu mohd yunos..[et al.]
publisher Universiti Teknologi MARA, Kedah
publishDate 2013
url http://ir.uitm.edu.my/id/eprint/29497/1/AJ_Rohayu%20Mohd%20Yunos%20CPLT%20K%2013.pdf
http://ir.uitm.edu.my/id/eprint/29497/
https://cplt.uitm.edu.my/
_version_ 1685650525986488320
score 13.211869

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