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Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]

An issue of employment of disability people in a hotel industry is a prolong issue that discussing on discrimination towards the disability people in the world of employment. This study focuses on the acceptance of service staff toward employee with disability using economic model and social model...

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Main Authors: Zakaria, Nurul’ Aishah@N, Mat Noor, Syuhirdy, Mohamed Rani, Zaharah, Mohd Akhir, Irina, Rozekhi, Nor Azureen, Abd Hakim, Fairuz, Md Tahir, Nurhidayah
Format: Article
Language:English
Published: Universiti Teknologi MARA Cawangan Pulau Pinang 2020
Subjects:
H Social Sciences (General)
HD Industries. Land use. Labor
Labor. Work. Working class
Labor. Work environment
Research
Methodology
Online Access:http://ir.uitm.edu.my/id/eprint/29227/1/29227.pdf
http://ir.uitm.edu.my/id/eprint/29227/
https://ejssh.uitm.edu.my/
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spelling my.uitm.ir.292272020-04-07T08:58:24Z http://ir.uitm.edu.my/id/eprint/29227/ Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.] Zakaria, Nurul’ Aishah@N Mat Noor, Syuhirdy Mohamed Rani, Zaharah Mohd Akhir, Irina Rozekhi, Nor Azureen Abd Hakim, Fairuz Md Tahir, Nurhidayah H Social Sciences (General) HD Industries. Land use. Labor Labor. Work. Working class Labor. Work environment Research Methodology An issue of employment of disability people in a hotel industry is a prolong issue that discussing on discrimination towards the disability people in the world of employment. This study focuses on the acceptance of service staff toward employee with disability using economic model and social model (Sajid, 2009). The sample for this study was the service staff of hotel in Seberang Perai, Penang that hired disability people. The service staffs consist of male and female aged from 18 to 60 years old from four departments which are food and beverages, front office, housekeeping and kitchen. Questionnaire has been distributed to 86 respondents using Likert scale. The findings of this study identified the service staff accept the people with disability by giving more job opportunity and equal treat among employees (economic model) and able to communicate, work as a team, give cooperation and sharing information each other (social model). However, the service staffs are neither agreeing nor disagree in suggesting the different working area for the disability employee. The results can be used by the Hotel employers in understanding the acceptance of non-disable employees towards disable employees and the relationship between them for better working environment. Universiti Teknologi MARA Cawangan Pulau Pinang 2020-01 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/29227/1/29227.pdf Zakaria, Nurul’ Aishah@N and Mat Noor, Syuhirdy and Mohamed Rani, Zaharah and Mohd Akhir, Irina and Rozekhi, Nor Azureen and Abd Hakim, Fairuz and Md Tahir, Nurhidayah (2020) Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]. ESTEEM Journal of Social Sciences and Humanities, 4. pp. 132-144. ISSN 2600-7274 https://ejssh.uitm.edu.my/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
HD Industries. Land use. Labor
Labor. Work. Working class
Labor. Work environment
Research
Methodology
spellingShingle H Social Sciences (General)
HD Industries. Land use. Labor
Labor. Work. Working class
Labor. Work environment
Research
Methodology
Zakaria, Nurul’ Aishah@N
Mat Noor, Syuhirdy
Mohamed Rani, Zaharah
Mohd Akhir, Irina
Rozekhi, Nor Azureen
Abd Hakim, Fairuz
Md Tahir, Nurhidayah
Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]
description An issue of employment of disability people in a hotel industry is a prolong issue that discussing on discrimination towards the disability people in the world of employment. This study focuses on the acceptance of service staff toward employee with disability using economic model and social model (Sajid, 2009). The sample for this study was the service staff of hotel in Seberang Perai, Penang that hired disability people. The service staffs consist of male and female aged from 18 to 60 years old from four departments which are food and beverages, front office, housekeeping and kitchen. Questionnaire has been distributed to 86 respondents using Likert scale. The findings of this study identified the service staff accept the people with disability by giving more job opportunity and equal treat among employees (economic model) and able to communicate, work as a team, give cooperation and sharing information each other (social model). However, the service staffs are neither agreeing nor disagree in suggesting the different working area for the disability employee. The results can be used by the Hotel employers in understanding the acceptance of non-disable employees towards disable employees and the relationship between them for better working environment.
format Article
author Zakaria, Nurul’ Aishah@N
Mat Noor, Syuhirdy
Mohamed Rani, Zaharah
Mohd Akhir, Irina
Rozekhi, Nor Azureen
Abd Hakim, Fairuz
Md Tahir, Nurhidayah
author_facet Zakaria, Nurul’ Aishah@N
Mat Noor, Syuhirdy
Mohamed Rani, Zaharah
Mohd Akhir, Irina
Rozekhi, Nor Azureen
Abd Hakim, Fairuz
Md Tahir, Nurhidayah
author_sort Zakaria, Nurul’ Aishah@N
title Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]
title_short Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]
title_full Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]
title_fullStr Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]
title_full_unstemmed Assessing acceptance of service staff towards employee with disabilty in hotel industry / Nurul’ Aishah@N Zakaria...[et al.]
title_sort assessing acceptance of service staff towards employee with disabilty in hotel industry / nurul’ aishah@n zakaria...[et al.]
publisher Universiti Teknologi MARA Cawangan Pulau Pinang
publishDate 2020
url http://ir.uitm.edu.my/id/eprint/29227/1/29227.pdf
http://ir.uitm.edu.my/id/eprint/29227/
https://ejssh.uitm.edu.my/
_version_ 1685650490769014784
score 13.211869

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