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Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah

This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper p...

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Main Authors: Safri, Safwana Nur Widad, Hanafiah, Mohd Hafiz
Format: Article
Language:English
Published: Universiti Teknologi MARA, Selangor 2020
Subjects:
Computers in education. Information technology
Visual education
Online Access:http://ir.uitm.edu.my/id/eprint/29184/1/AJ_SAFWANA%20NUR%20WIDAD%20SAFRI%20JTHCA%20B%2019.pdf
http://ir.uitm.edu.my/id/eprint/29184/
https://www.jthca.org/
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spelling my.uitm.ir.291842020-04-01T09:06:22Z http://ir.uitm.edu.my/id/eprint/29184/ Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah Safri, Safwana Nur Widad Hanafiah, Mohd Hafiz Computers in education. Information technology Visual education This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences. Universiti Teknologi MARA, Selangor 2020-02-29 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/29184/1/AJ_SAFWANA%20NUR%20WIDAD%20SAFRI%20JTHCA%20B%2019.pdf Safri, Safwana Nur Widad and Hanafiah, Mohd Hafiz (2020) Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-9. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Computers in education. Information technology
Visual education
spellingShingle Computers in education. Information technology
Visual education
Safri, Safwana Nur Widad
Hanafiah, Mohd Hafiz
Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah
description This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences.
format Article
author Safri, Safwana Nur Widad
Hanafiah, Mohd Hafiz
author_facet Safri, Safwana Nur Widad
Hanafiah, Mohd Hafiz
author_sort Safri, Safwana Nur Widad
title Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah
title_short Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah
title_full Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah
title_fullStr Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah
title_full_unstemmed Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah
title_sort massive open online course (mooc) service quality assessment: issues and instruments / safwana nur widad, safri zurinawati mohi and mohd hafiz hanafiah
publisher Universiti Teknologi MARA, Selangor
publishDate 2020
url http://ir.uitm.edu.my/id/eprint/29184/1/AJ_SAFWANA%20NUR%20WIDAD%20SAFRI%20JTHCA%20B%2019.pdf
http://ir.uitm.edu.my/id/eprint/29184/
https://www.jthca.org/
_version_ 1685650485485240320
score 13.211869

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