The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli
I choose the Service Quality Management as the topic of my study because the concept of service quality is the main attention in Kluang Mall as the new shopping mall in Kluang. Mall operation is increasingly recognizing that the environment significantly affects product evaluation, satisfaction and...
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| Format: | Student Project |
| Language: | English |
| Published: |
2009
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| Online Access: | http://ir.uitm.edu.my/id/eprint/28769/1/PPb_NORSHAZLIZA%20RAMLI%20BM%20M%2009_5.pdf http://ir.uitm.edu.my/id/eprint/28769/ |
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