A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli

The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill...

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Bibliographic Details
Main Author: Ramli, Nur Haslina
Format: Thesis
Language:English
Published: Faculty of Business and Management 2008
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/27824/2/27824.pdf
https://ir.uitm.edu.my/id/eprint/27824/
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