Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar
The implementation of New Public Management (NPM) had transformed the public sector from being an engine of the country’s economic growth and development, to become a catalyst to the private sector and service provider to the public. In line with NPM’s underlying belief of superiority of private sec...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Administrative Science and Policy Studies
2013
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/27782/1/PPb_NORHAZIMAH%20HUSAIN%20AM%20M%2013_5.pdf http://ir.uitm.edu.my/id/eprint/27782/ |
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