Staff View: A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin

A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin

This research is to identify the factors that influence the online banking to become more effectiveness by the users from IPK Melaka and to identify the most influencer that help online banking to be more effective in services by using online banking services. About 100 of questionnaires were distri...

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Bibliographic Details
Main Author:	Jamaludin, Nur Shazlin
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2011
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking Computer networks. Electronic information resources . Including the Internet
Online Access:	http://ir.uitm.edu.my/id/eprint/26169/1/PPb_NUR%20SHAZLIN%20JAMALUDIN%20BM%20M%2011_5.pdf http://ir.uitm.edu.my/id/eprint/26169/
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id	my.uitm.ir.26169
record_format	eprints
spelling	my.uitm.ir.261692020-01-17T02:56:17Z http://ir.uitm.edu.my/id/eprint/26169/ A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin Jamaludin, Nur Shazlin Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking Computer networks. Electronic information resources . Including the Internet This research is to identify the factors that influence the online banking to become more effectiveness by the users from IPK Melaka and to identify the most influencer that help online banking to be more effective in services by using online banking services. About 100 of questionnaires were distributed by hand to selected staffs and officers at IPK Melaka. The research findings show that the most factors influenced online banking to become more effective among the staffs and officers in IPK Melaka was the technology that has been used in banking business. As a conclusion, the results of the findings that include the analysis of the demographic profile, general information of respondents and the most factors that influence effectiveness towards internet banking by staffs and officers at IPK Melaka. From the findings, the researcher had come out with several recommendations that bank need to updates and innovate better services in terms of graphic and displays of to give the customer choices to use online banking easily and individual clients should be familiar with the computer literate and English language. Lastly, the government must take part and support this kind of services to give customer a self-confidence to use the services provided by each bank in Malaysia. Through this kind of supporting, the users feel that they’re protected financially. So that, online banking services can be more effectiveness through meet the customers’ preferences. Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26169/1/PPb_NUR%20SHAZLIN%20JAMALUDIN%20BM%20M%2011_5.pdf Jamaludin, Nur Shazlin (2011) A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin. [Student Project] (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking Computer networks. Electronic information resources . Including the Internet
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking Computer networks. Electronic information resources . Including the Internet Jamaludin, Nur Shazlin A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin
description	This research is to identify the factors that influence the online banking to become more effectiveness by the users from IPK Melaka and to identify the most influencer that help online banking to be more effective in services by using online banking services. About 100 of questionnaires were distributed by hand to selected staffs and officers at IPK Melaka. The research findings show that the most factors influenced online banking to become more effective among the staffs and officers in IPK Melaka was the technology that has been used in banking business. As a conclusion, the results of the findings that include the analysis of the demographic profile, general information of respondents and the most factors that influence effectiveness towards internet banking by staffs and officers at IPK Melaka. From the findings, the researcher had come out with several recommendations that bank need to updates and innovate better services in terms of graphic and displays of to give the customer choices to use online banking easily and individual clients should be familiar with the computer literate and English language. Lastly, the government must take part and support this kind of services to give customer a self-confidence to use the services provided by each bank in Malaysia. Through this kind of supporting, the users feel that they’re protected financially. So that, online banking services can be more effectiveness through meet the customers’ preferences.
format	Student Project
author	Jamaludin, Nur Shazlin
author_facet	Jamaludin, Nur Shazlin
author_sort	Jamaludin, Nur Shazlin
title	A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin
title_short	A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin
title_full	A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin
title_fullStr	A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin
title_full_unstemmed	A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin
title_sort	study on the effectiveness of online banking services in malacca / nur shazlin jamaludin
publisher	Faculty of Business and Management
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/26169/1/PPb_NUR%20SHAZLIN%20JAMALUDIN%20BM%20M%2011_5.pdf http://ir.uitm.edu.my/id/eprint/26169/
_version_	1685650101347811328
score	13.211869

A study on the effectiveness of online banking services in Malacca / Nur Shazlin Jamaludin

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