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Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman

This studies was conducted for the purposed of to determine the process involved in appointing ground handling agents and to study on the performance evaluation of the MASkargo agents at Madras, India. This is involved by two agents, Air-India Limited and Esquire Express India Private Limited (Chenn...

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Main Author: Ab. Rahman, Nur Izzati
Format: Student Project
Language:English
Published: Faculty of Business and Management 2010
Subjects:
Business logistics
Management of airlines
Online Access:http://ir.uitm.edu.my/id/eprint/26080/1/PPb_NUR%20IZZATI%20AB.%20RAHMAN%20BM%20M%2010_5.pdf
http://ir.uitm.edu.my/id/eprint/26080/
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id my.uitm.ir.26080
record_format eprints
spelling my.uitm.ir.260802020-01-16T03:15:46Z http://ir.uitm.edu.my/id/eprint/26080/ Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman Ab. Rahman, Nur Izzati Business logistics Management of airlines This studies was conducted for the purposed of to determine the process involved in appointing ground handling agents and to study on the performance evaluation of the MASkargo agents at Madras, India. This is involved by two agents, Air-India Limited and Esquire Express India Private Limited (Chennai). It is also to evaluate the process standardization positively impacts on the process performance of agent. The main objective of this study was to minimize the problem of agents in ground handling services at MASkargo. Even though MASkargo have follows the procedures before selecting the right agents, but the agents does not reach the company target of services and performance. The problems that usually occur such as operational analysis and many types of mishandled. It is worth to study the problems to find the ways to minimize the mishandled and suggest the elements needed for the company to make their agents successful. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26080/1/PPb_NUR%20IZZATI%20AB.%20RAHMAN%20BM%20M%2010_5.pdf Ab. Rahman, Nur Izzati (2010) Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Business logistics
Management of airlines
spellingShingle Business logistics
Management of airlines
Ab. Rahman, Nur Izzati
Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman
description This studies was conducted for the purposed of to determine the process involved in appointing ground handling agents and to study on the performance evaluation of the MASkargo agents at Madras, India. This is involved by two agents, Air-India Limited and Esquire Express India Private Limited (Chennai). It is also to evaluate the process standardization positively impacts on the process performance of agent. The main objective of this study was to minimize the problem of agents in ground handling services at MASkargo. Even though MASkargo have follows the procedures before selecting the right agents, but the agents does not reach the company target of services and performance. The problems that usually occur such as operational analysis and many types of mishandled. It is worth to study the problems to find the ways to minimize the mishandled and suggest the elements needed for the company to make their agents successful.
format Student Project
author Ab. Rahman, Nur Izzati
author_facet Ab. Rahman, Nur Izzati
author_sort Ab. Rahman, Nur Izzati
title Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman
title_short Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman
title_full Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman
title_fullStr Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman
title_full_unstemmed Case study on the performance evaluation of the MASkargo agents at Madras, India / Nur Izzati Ab. Rahman
title_sort case study on the performance evaluation of the maskargo agents at madras, india / nur izzati ab. rahman
publisher Faculty of Business and Management
publishDate 2010
url http://ir.uitm.edu.my/id/eprint/26080/1/PPb_NUR%20IZZATI%20AB.%20RAHMAN%20BM%20M%2010_5.pdf
http://ir.uitm.edu.my/id/eprint/26080/
_version_ 1685650088679964672
score 13.211869

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