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Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir

Service quality can be defined as focusing on meeting customers’ needs and requirements and how well the service delivered meets their expectations. The Social Security Organization (SOCSO) was established on the 1st of January 1971 as Government Department to enforce the Employee’s Social Security...

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Main Author: Mohd Nasir, Mohd Hilmi
Format: Student Project
Language:English
Published: Faculty of Business and Management 2011
Subjects:
Employers' associations
Customer services. Customer relations
Online Access:http://ir.uitm.edu.my/id/eprint/25467/1/PPb_MOHD%20HILMI%20MOHD%20NASIR%20BM%20M%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25467/
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spelling my.uitm.ir.254672019-11-18T04:06:09Z http://ir.uitm.edu.my/id/eprint/25467/ Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir Mohd Nasir, Mohd Hilmi Employers' associations Customer services. Customer relations Service quality can be defined as focusing on meeting customers’ needs and requirements and how well the service delivered meets their expectations. The Social Security Organization (SOCSO) was established on the 1st of January 1971 as Government Department to enforce the Employee’s Social Security Act, 1969. On the 1st of July 1985, SOCSO became a Statutory Body. Total people that contribute to SOCSO is enormously in large amount Industrial accidents claims registered by the Social Security Organization (SOCSO) increased by 19.1 per cent to RM1.549 billion last year, said Deputy Human Resources Minister Datuk Maznah Mazlan. Recently SOCSO had launched Socso's Saturday services which the counters are open on Saturday and it gets positive impact on their customer. The services will initially be available at the Jalan Ampang Socso headquarters and Socso offices in Jalan Tun Razak, Kuala Lumpur and Jalan Selangor here.(New Straits Times, 2011 January 9) Based on the above, there is evidence to the existence of high demand of service in SOCSO. The purpose of this study is to determine what factor that contributes to service quality on SOCSO and the most influence factor that contributes to SOCSO’s service quality Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25467/1/PPb_MOHD%20HILMI%20MOHD%20NASIR%20BM%20M%2011_5.pdf Mohd Nasir, Mohd Hilmi (2011) Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Employers' associations
Customer services. Customer relations
spellingShingle Employers' associations
Customer services. Customer relations
Mohd Nasir, Mohd Hilmi
Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
description Service quality can be defined as focusing on meeting customers’ needs and requirements and how well the service delivered meets their expectations. The Social Security Organization (SOCSO) was established on the 1st of January 1971 as Government Department to enforce the Employee’s Social Security Act, 1969. On the 1st of July 1985, SOCSO became a Statutory Body. Total people that contribute to SOCSO is enormously in large amount Industrial accidents claims registered by the Social Security Organization (SOCSO) increased by 19.1 per cent to RM1.549 billion last year, said Deputy Human Resources Minister Datuk Maznah Mazlan. Recently SOCSO had launched Socso's Saturday services which the counters are open on Saturday and it gets positive impact on their customer. The services will initially be available at the Jalan Ampang Socso headquarters and Socso offices in Jalan Tun Razak, Kuala Lumpur and Jalan Selangor here.(New Straits Times, 2011 January 9) Based on the above, there is evidence to the existence of high demand of service in SOCSO. The purpose of this study is to determine what factor that contributes to service quality on SOCSO and the most influence factor that contributes to SOCSO’s service quality
format Student Project
author Mohd Nasir, Mohd Hilmi
author_facet Mohd Nasir, Mohd Hilmi
author_sort Mohd Nasir, Mohd Hilmi
title Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
title_short Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
title_full Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
title_fullStr Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
title_full_unstemmed Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
title_sort factor contribute to socso’s service quality: a study on tesco bandar melaka employee / mohd hilmi mohd nasir
publisher Faculty of Business and Management
publishDate 2011
url http://ir.uitm.edu.my/id/eprint/25467/1/PPb_MOHD%20HILMI%20MOHD%20NASIR%20BM%20M%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25467/
_version_ 1685650001689051136
score 13.211869

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