Staff View: An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad

An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad

The issue of consumer ethics is always going to be a neverending story as such attributes is embedded unconsciously and naturally in our daily lives. Although rationally behaving unethically is generally unacceptable, consumers are less likely to notice and to be aware of their own ethical behaviors...

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Main Authors:	Abd Rahim, Nazahah, Abdul Jalil, Muna, Mohd Saad, Shakirah
Format:	Research Reports
Language:	English
Published:	Research Management Institute (RMI) 2012
Subjects:	Business education Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/25118/1/LP_NAZAHAH%20ABD%20RAHIM%20RMI%2012_5.pdf http://ir.uitm.edu.my/id/eprint/25118/
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id	my.uitm.ir.25118
record_format	eprints
spelling	my.uitm.ir.251182019-08-06T04:29:33Z http://ir.uitm.edu.my/id/eprint/25118/ An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad Abd Rahim, Nazahah Abdul Jalil, Muna Mohd Saad, Shakirah Business education Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction The issue of consumer ethics is always going to be a neverending story as such attributes is embedded unconsciously and naturally in our daily lives. Although rationally behaving unethically is generally unacceptable, consumers are less likely to notice and to be aware of their own ethical behaviors. Unethical behaviors such as shoplifting, deshopping, counterfeiting, getting too much change and not saying anything, cutting queues and misrepresent child's age to get discounts are sometimes perceived as something normal, a norm or a habit. Consumers tend to just be ignorant. Consumer ethics is defined by Muncy and Vitell (1992) as "the moral principles and standards that guide behavior of individuals or groups as they obtain and dispose of goods and services". Consumer ethics are important to business not only due to the absolute cost of loss but also due to the increasing cost of security. The National Retail Security Survey conducted in USA finds that shoplifting, employee theft, vendor fraud and administration errors to cost an estimated US$32 billion in 2000 (Stores, 2002). Berstein (1985) posits consumers are "out-doing" big business and the government at unethical behavior… Research Management Institute (RMI) 2012 Research Reports NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25118/1/LP_NAZAHAH%20ABD%20RAHIM%20RMI%2012_5.pdf Abd Rahim, Nazahah and Abdul Jalil, Muna and Mohd Saad, Shakirah (2012) An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. [Research Reports] (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Business education Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
spellingShingle	Business education Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Abd Rahim, Nazahah Abdul Jalil, Muna Mohd Saad, Shakirah An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad
description	The issue of consumer ethics is always going to be a neverending story as such attributes is embedded unconsciously and naturally in our daily lives. Although rationally behaving unethically is generally unacceptable, consumers are less likely to notice and to be aware of their own ethical behaviors. Unethical behaviors such as shoplifting, deshopping, counterfeiting, getting too much change and not saying anything, cutting queues and misrepresent child's age to get discounts are sometimes perceived as something normal, a norm or a habit. Consumers tend to just be ignorant. Consumer ethics is defined by Muncy and Vitell (1992) as "the moral principles and standards that guide behavior of individuals or groups as they obtain and dispose of goods and services". Consumer ethics are important to business not only due to the absolute cost of loss but also due to the increasing cost of security. The National Retail Security Survey conducted in USA finds that shoplifting, employee theft, vendor fraud and administration errors to cost an estimated US$32 billion in 2000 (Stores, 2002). Berstein (1985) posits consumers are "out-doing" big business and the government at unethical behavior…
format	Research Reports
author	Abd Rahim, Nazahah Abdul Jalil, Muna Mohd Saad, Shakirah
author_facet	Abd Rahim, Nazahah Abdul Jalil, Muna Mohd Saad, Shakirah
author_sort	Abd Rahim, Nazahah
title	An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad
title_short	An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad
title_full	An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad
title_fullStr	An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad
title_full_unstemmed	An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad
title_sort	investigation into the antecedents influencing unethical consumer behavior / nazahah abd rahim, muna abdul jalil and shakirah mohd saad
publisher	Research Management Institute (RMI)
publishDate	2012
url	http://ir.uitm.edu.my/id/eprint/25118/1/LP_NAZAHAH%20ABD%20RAHIM%20RMI%2012_5.pdf http://ir.uitm.edu.my/id/eprint/25118/
_version_	1685649954818752512
score	13.211869

An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad

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