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A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain

This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variab...

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Main Author: Hussain, Khairul Farhana
Format: Student Project
Language:English
Published: Faculty of Business and Management 2011
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25079/
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spelling my.uitm.ir.250792019-09-25T01:50:26Z http://ir.uitm.edu.my/id/eprint/25079/ A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain Hussain, Khairul Farhana Consumer satisfaction Customer services. Customer relations This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variables which is customer satisfaction. This purpose of this research is to measure the level of customer satisfaction on counter services provided by SOCSO. The customers satisfaction may be affected if any modifications have been made on those independent variables due to their linkage to each other and may influence the counter services of SOCSO. The literature review based on varies journal and articles which are relevant to the research are included to verify and sustain that the research is valid. The result of this research are based on the findings and analysis made using the Statistical Package for Social Science Program (SPSS) and illustrates the verification between dependent variables and independent variables. Conclusions and recommendations are comprehended for SOCSO to develop and improve their performance in the upcoming future. Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf Hussain, Khairul Farhana (2011) A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Hussain, Khairul Farhana
A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
description This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variables which is customer satisfaction. This purpose of this research is to measure the level of customer satisfaction on counter services provided by SOCSO. The customers satisfaction may be affected if any modifications have been made on those independent variables due to their linkage to each other and may influence the counter services of SOCSO. The literature review based on varies journal and articles which are relevant to the research are included to verify and sustain that the research is valid. The result of this research are based on the findings and analysis made using the Statistical Package for Social Science Program (SPSS) and illustrates the verification between dependent variables and independent variables. Conclusions and recommendations are comprehended for SOCSO to develop and improve their performance in the upcoming future.
format Student Project
author Hussain, Khairul Farhana
author_facet Hussain, Khairul Farhana
author_sort Hussain, Khairul Farhana
title A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
title_short A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
title_full A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
title_fullStr A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
title_full_unstemmed A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
title_sort study on customers satisfaction towards counter services quality of social security organization (socso) - case study in kota bharu, kelantan / khairul farhana hussain
publisher Faculty of Business and Management
publishDate 2011
url http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25079/
_version_ 1685649949222502400
score 13.211869

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