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The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar

Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. The...

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Bibliographic Details
Main Author: Abu Bakar, Intan Norhawani
Format: Student Project
Language:English
Published: Faculty of Business and Management 2011
Subjects:
Consumer satisfaction
Banking
Computer networks. Electronic information resources . Including the Internet
Online Access:http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25034/
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spelling my.uitm.ir.250342019-08-27T04:53:16Z http://ir.uitm.edu.my/id/eprint/25034/ The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar Abu Bakar, Intan Norhawani Consumer satisfaction Banking Computer networks. Electronic information resources . Including the Internet Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. The objective of this study is to evaluate consumer satisfactions on Internet banking adoption in Malaysia. Results show that Internet banking users has influences by four predictors which is convenience, security and privacy, compatibility and services. The implications are discussed and recommendations are made in order to improve Internet banking service in Malaysia. Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf Abu Bakar, Intan Norhawani (2011) The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Banking
Computer networks. Electronic information resources . Including the Internet
spellingShingle Consumer satisfaction
Banking
Computer networks. Electronic information resources . Including the Internet
Abu Bakar, Intan Norhawani
The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
description Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. The objective of this study is to evaluate consumer satisfactions on Internet banking adoption in Malaysia. Results show that Internet banking users has influences by four predictors which is convenience, security and privacy, compatibility and services. The implications are discussed and recommendations are made in order to improve Internet banking service in Malaysia.
format Student Project
author Abu Bakar, Intan Norhawani
author_facet Abu Bakar, Intan Norhawani
author_sort Abu Bakar, Intan Norhawani
title The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_short The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_full The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_fullStr The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_full_unstemmed The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_sort study of customer satisfaction towards internet banking / intan norhawani abu bakar
publisher Faculty of Business and Management
publishDate 2011
url http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25034/
_version_ 1685649943676583936
score 13.211869

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