Cover Image

Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali

This study is to determine the implication of hazards to the consumers. The study will focus to the potential hazard occurred in heat exchanger cleaning and the implication of hazards itself to the consumer. Hazard can be defined as a situation that poses a level of threat to life, health, property,...

Full description

Saved in:
Bibliographic Details
Main Author: Ali, Hariyantie
Format: Student Project
Language:English
Published: Faculty of Business and Management 2009
Subjects:
Risk management. Risk in industry. Operational risk
Consumer satisfaction
Online Access:http://ir.uitm.edu.my/id/eprint/24975/1/PPb_HARIYANTIE%20ALI%20M%20BM%2009_5.pdf
http://ir.uitm.edu.my/id/eprint/24975/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.24975
record_format eprints
spelling my.uitm.ir.249752019-08-27T02:01:54Z http://ir.uitm.edu.my/id/eprint/24975/ Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali Ali, Hariyantie Risk management. Risk in industry. Operational risk Consumer satisfaction This study is to determine the implication of hazards to the consumers. The study will focus to the potential hazard occurred in heat exchanger cleaning and the implication of hazards itself to the consumer. Hazard can be defined as a situation that poses a level of threat to life, health, property, or environment. Hazard can be occurred everywhere to everybody. Same goes to implementing heat exchanger cleaning, there are some potential hazards that organization has to bear it and become the risk to organization. The potential hazards that maybe occurred while cleaning are people injury, property damaged, bundle drop, slippery working surface and so on. When the hazards become the risk to organization, it will effect to customer or client satisfaction. When the hazards become the risk to organization, it will effect to customer or client satisfaction. Customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Therefore, customer will dissatisfy with the services provided by Science Tech Solution Sdn.Bhd if the hazard happened during the cleaning process. So research will be conducted to identify to identify the implication of hazard to the consumer. Faculty of Business and Management 2009 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/24975/1/PPb_HARIYANTIE%20ALI%20M%20BM%2009_5.pdf Ali, Hariyantie (2009) Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Risk management. Risk in industry. Operational risk
Consumer satisfaction
spellingShingle Risk management. Risk in industry. Operational risk
Consumer satisfaction
Ali, Hariyantie
Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
description This study is to determine the implication of hazards to the consumers. The study will focus to the potential hazard occurred in heat exchanger cleaning and the implication of hazards itself to the consumer. Hazard can be defined as a situation that poses a level of threat to life, health, property, or environment. Hazard can be occurred everywhere to everybody. Same goes to implementing heat exchanger cleaning, there are some potential hazards that organization has to bear it and become the risk to organization. The potential hazards that maybe occurred while cleaning are people injury, property damaged, bundle drop, slippery working surface and so on. When the hazards become the risk to organization, it will effect to customer or client satisfaction. When the hazards become the risk to organization, it will effect to customer or client satisfaction. Customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Therefore, customer will dissatisfy with the services provided by Science Tech Solution Sdn.Bhd if the hazard happened during the cleaning process. So research will be conducted to identify to identify the implication of hazard to the consumer.
format Student Project
author Ali, Hariyantie
author_facet Ali, Hariyantie
author_sort Ali, Hariyantie
title Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_short Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_full Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_fullStr Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_full_unstemmed Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali
title_sort implication of hazard to consumer: case study in petronas sungai udang, melaka / hariyantie ali
publisher Faculty of Business and Management
publishDate 2009
url http://ir.uitm.edu.my/id/eprint/24975/1/PPb_HARIYANTIE%20ALI%20M%20BM%2009_5.pdf
http://ir.uitm.edu.my/id/eprint/24975/
_version_ 1685649935235547136
score 13.211869

Similar Items