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A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar

DAHE Industries Malaysia Sdn Bhd main business is mainly on the manufacturing and supply of high quality Steel Gratings. These Gratings are catering for the Oil and Gas sector and other users looking for high quality products. This research, which studies the efficiency of customer service at DIM an...

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Bibliographic Details
Main Author: Omar, Normayanti
Format: Student Project
Language:English
Published: Faculty of Business and Management 2001
Subjects:
Manufacturing industries
Consumer satisfaction
Customer services. Customer relations
Online Access:http://ir.uitm.edu.my/id/eprint/22377/1/PPb_NORMAYANTI%20OMAR%20M%20BM%2001_5.pdf
http://ir.uitm.edu.my/id/eprint/22377/
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spelling my.uitm.ir.223772019-01-11T01:11:38Z http://ir.uitm.edu.my/id/eprint/22377/ A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar Omar, Normayanti Manufacturing industries Consumer satisfaction Customer services. Customer relations DAHE Industries Malaysia Sdn Bhd main business is mainly on the manufacturing and supply of high quality Steel Gratings. These Gratings are catering for the Oil and Gas sector and other users looking for high quality products. This research, which studies the efficiency of customer service at DIM and could give some idea to DIM regarding its performance to customers. The aim of this research is to find out the level of efficiency towards customer service and how far DIM customers are satisfied with service provided by DIM. The study was based on the topic of customer service, customer satisfaction and service quality, which are taken from journals, articles, Internet sources and book The findings reveal, most of the customers are satisfied with the service provided by DIM but there are some areas in. the customer service that need to be improved. Some recommendations are suggested where those hopefully could improve the service performance in DAHE Industries Malaysia Sdn Bhd. Faculty of Business and Management 2001 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22377/1/PPb_NORMAYANTI%20OMAR%20M%20BM%2001_5.pdf Omar, Normayanti (2001) A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Manufacturing industries
Consumer satisfaction
Customer services. Customer relations
spellingShingle Manufacturing industries
Consumer satisfaction
Customer services. Customer relations
Omar, Normayanti
A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
description DAHE Industries Malaysia Sdn Bhd main business is mainly on the manufacturing and supply of high quality Steel Gratings. These Gratings are catering for the Oil and Gas sector and other users looking for high quality products. This research, which studies the efficiency of customer service at DIM and could give some idea to DIM regarding its performance to customers. The aim of this research is to find out the level of efficiency towards customer service and how far DIM customers are satisfied with service provided by DIM. The study was based on the topic of customer service, customer satisfaction and service quality, which are taken from journals, articles, Internet sources and book The findings reveal, most of the customers are satisfied with the service provided by DIM but there are some areas in. the customer service that need to be improved. Some recommendations are suggested where those hopefully could improve the service performance in DAHE Industries Malaysia Sdn Bhd.
format Student Project
author Omar, Normayanti
author_facet Omar, Normayanti
author_sort Omar, Normayanti
title A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
title_short A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
title_full A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
title_fullStr A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
title_full_unstemmed A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
title_sort study on the efficiency of customer service at dahe industries malaysia (dim) sdn bhd / normayanti omar
publisher Faculty of Business and Management
publishDate 2001
url http://ir.uitm.edu.my/id/eprint/22377/1/PPb_NORMAYANTI%20OMAR%20M%20BM%2001_5.pdf
http://ir.uitm.edu.my/id/eprint/22377/
_version_ 1685649595807301632
score 13.211869

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