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Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]

Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients...

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Main Authors: Abd Manaf, Noor Hazilah, Maulan, Suharni, Hussin, Husnayati, Jahn Kassim, Puteri Nemie, Alavi, Rokiah, Dahar, iZainurin
Format: Article
Language:English
Published: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017
Subjects:
Travel and the state. Tourism
Online Access:http://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf
http://ir.uitm.edu.my/id/eprint/19454/
https://www.jthca.org/
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spelling my.uitm.ir.194542018-03-13T21:48:32Z http://ir.uitm.edu.my/id/eprint/19454/ Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin Travel and the state. Tourism Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017-12 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf Abd Manaf, Noor Hazilah and Maulan, Suharni and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahar, iZainurin (2017) Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (3). pp. 1-12. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Travel and the state. Tourism
spellingShingle Travel and the state. Tourism
Abd Manaf, Noor Hazilah
Maulan, Suharni
Hussin, Husnayati
Jahn Kassim, Puteri Nemie
Alavi, Rokiah
Dahar, iZainurin
Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
description Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang.
format Article
author Abd Manaf, Noor Hazilah
Maulan, Suharni
Hussin, Husnayati
Jahn Kassim, Puteri Nemie
Alavi, Rokiah
Dahar, iZainurin
author_facet Abd Manaf, Noor Hazilah
Maulan, Suharni
Hussin, Husnayati
Jahn Kassim, Puteri Nemie
Alavi, Rokiah
Dahar, iZainurin
author_sort Abd Manaf, Noor Hazilah
title Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_short Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_full Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_fullStr Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_full_unstemmed Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
title_sort service quality, value, satisfaction and future intention in medical tourism / noor hazilah abd manaf…[et al.]
publisher Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf
http://ir.uitm.edu.my/id/eprint/19454/
https://www.jthca.org/
_version_ 1685649215924994048
score 13.211869

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