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Flexible role transition management in scripting language / Zainura Idrus

Networked collaborative virtual environment (NCVE) allows users from diverse locations to work together via virtual workspaces. It is a complex environment requiring coordination amongst team members who are physically invisible and have loose-tie team relationships. To enhance team coordination, ro...

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Main Author: Idrus, Zainura
Format: Book Section
Language:English
Published: Institute of Graduate Studies, UiTM 2016
Subjects:
Malaysia
Online Access:http://ir.uitm.edu.my/id/eprint/19388/1/ABS_ZAINURA%20IDRUS%20TDRA%20VOL%209%20IGS%2016.pdf
http://ir.uitm.edu.my/id/eprint/19388/
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spelling my.uitm.ir.193882018-06-11T06:11:29Z http://ir.uitm.edu.my/id/eprint/19388/ Flexible role transition management in scripting language / Zainura Idrus Idrus, Zainura Malaysia Networked collaborative virtual environment (NCVE) allows users from diverse locations to work together via virtual workspaces. It is a complex environment requiring coordination amongst team members who are physically invisible and have loose-tie team relationships. To enhance team coordination, roles have been utilized to manage the segregation of tasks among users. Research shows that role transition is a key factor in a successful business process. It acts as a medium for a team to resolve conflict amongst its members. If the changes in roles are not managed effectively, the collaborative works can be disrupted and impose undue pressure on users. However, most studies in managing dynamic groups for NCVE are more inclined to resolve domain specific role transition issues. Furthermore, most existing role-transitions in NCVE must be dealt with manually by external entities to the NCVE system, which are solely done through human intervention. As a result, role transitions are hardly matched or coped with. Hence, this research explores the feasibility of having a socio-technical approach in managing role transitions that can be embedded in NCVE systems to assist both users and computer automation in managing role-transition. This research begins by conducting a case study, which is aimed at observing real-life scenarios in a call center environment… Institute of Graduate Studies, UiTM 2016 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19388/1/ABS_ZAINURA%20IDRUS%20TDRA%20VOL%209%20IGS%2016.pdf Idrus, Zainura (2016) Flexible role transition management in scripting language / Zainura Idrus. In: The Doctoral Research Abstracts. IGS Biannual Publication, 9 (9). Institute of Graduate Studies, UiTM, Shah Alam.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Malaysia
spellingShingle Malaysia
Idrus, Zainura
Flexible role transition management in scripting language / Zainura Idrus
description Networked collaborative virtual environment (NCVE) allows users from diverse locations to work together via virtual workspaces. It is a complex environment requiring coordination amongst team members who are physically invisible and have loose-tie team relationships. To enhance team coordination, roles have been utilized to manage the segregation of tasks among users. Research shows that role transition is a key factor in a successful business process. It acts as a medium for a team to resolve conflict amongst its members. If the changes in roles are not managed effectively, the collaborative works can be disrupted and impose undue pressure on users. However, most studies in managing dynamic groups for NCVE are more inclined to resolve domain specific role transition issues. Furthermore, most existing role-transitions in NCVE must be dealt with manually by external entities to the NCVE system, which are solely done through human intervention. As a result, role transitions are hardly matched or coped with. Hence, this research explores the feasibility of having a socio-technical approach in managing role transitions that can be embedded in NCVE systems to assist both users and computer automation in managing role-transition. This research begins by conducting a case study, which is aimed at observing real-life scenarios in a call center environment…
format Book Section
author Idrus, Zainura
author_facet Idrus, Zainura
author_sort Idrus, Zainura
title Flexible role transition management in scripting language / Zainura Idrus
title_short Flexible role transition management in scripting language / Zainura Idrus
title_full Flexible role transition management in scripting language / Zainura Idrus
title_fullStr Flexible role transition management in scripting language / Zainura Idrus
title_full_unstemmed Flexible role transition management in scripting language / Zainura Idrus
title_sort flexible role transition management in scripting language / zainura idrus
publisher Institute of Graduate Studies, UiTM
publishDate 2016
url http://ir.uitm.edu.my/id/eprint/19388/1/ABS_ZAINURA%20IDRUS%20TDRA%20VOL%209%20IGS%2016.pdf
http://ir.uitm.edu.my/id/eprint/19388/
_version_ 1685649206736322560
score 13.211869

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