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Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa

The last two decades have witnessed the emergence of Islamic banking as a viable banking system. Since 1971, Islamic banks have continued to grow in size and in numbers. The main mission of these financial institutions has been the achievement of social and economic development through the delivery...

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Main Author: Mustafa, Norazilah
Format: Student Project
Language:English
Published: Faculty of Business and Management 2006
Subjects:
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/19312/2/19312.pdf
https://ir.uitm.edu.my/id/eprint/19312/
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spelling my.uitm.ir.193122023-07-31T01:14:52Z https://ir.uitm.edu.my/id/eprint/19312/ Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa Mustafa, Norazilah Consumer satisfaction The last two decades have witnessed the emergence of Islamic banking as a viable banking system. Since 1971, Islamic banks have continued to grow in size and in numbers. The main mission of these financial institutions has been the achievement of social and economic development through the delivery of financial services in line with the principles and teachings of Islam. It same for Tabung Haji to provide a variety quality facilities and services for the welfare, health and proper control as well overall protection for Muslims in Holy Land when performing HajL The emergence of commercial bank gives big implication for Tabung Haji run their business. With growing competitiveness in the banking industry and similarity of services offered by banks, it has become increasingly important that Tabung haji identify the factor that determine the basic upon which customer choose financial services. This research focuses in studying the saving behavior of Tabung Haji customer in Melaka: a case study in Melaka Tengah. Therefore this research is designed to identify the correlation between saving and income, saving determinants of Tabung Haji depositors which involve demographic profile of the customer and bank selection criteria of Tabung Haji customers. The study sample comprised 60 customers. A profile analysis of respondent, mean analysis of bank selection criteria, correlation between saving and income and simple regression analysis were conducted. Findings revealed that the important factor selection criteria both financial institution and Tabung Haji were: confidence of financial institution, friendliness of bank personnel and bank reputation. In addition, there are correlation between saving and income, moreover the study indicate age, income and job classification were determinants of saving. Faculty of Business and Management 2006 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/19312/2/19312.pdf Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa. (2006) [Student Project] <http://terminalib.uitm.edu.my/19312.pdf> (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
spellingShingle Consumer satisfaction
Mustafa, Norazilah
Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa
description The last two decades have witnessed the emergence of Islamic banking as a viable banking system. Since 1971, Islamic banks have continued to grow in size and in numbers. The main mission of these financial institutions has been the achievement of social and economic development through the delivery of financial services in line with the principles and teachings of Islam. It same for Tabung Haji to provide a variety quality facilities and services for the welfare, health and proper control as well overall protection for Muslims in Holy Land when performing HajL The emergence of commercial bank gives big implication for Tabung Haji run their business. With growing competitiveness in the banking industry and similarity of services offered by banks, it has become increasingly important that Tabung haji identify the factor that determine the basic upon which customer choose financial services. This research focuses in studying the saving behavior of Tabung Haji customer in Melaka: a case study in Melaka Tengah. Therefore this research is designed to identify the correlation between saving and income, saving determinants of Tabung Haji depositors which involve demographic profile of the customer and bank selection criteria of Tabung Haji customers. The study sample comprised 60 customers. A profile analysis of respondent, mean analysis of bank selection criteria, correlation between saving and income and simple regression analysis were conducted. Findings revealed that the important factor selection criteria both financial institution and Tabung Haji were: confidence of financial institution, friendliness of bank personnel and bank reputation. In addition, there are correlation between saving and income, moreover the study indicate age, income and job classification were determinants of saving.
format Student Project
author Mustafa, Norazilah
author_facet Mustafa, Norazilah
author_sort Mustafa, Norazilah
title Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa
title_short Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa
title_full Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa
title_fullStr Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa
title_full_unstemmed Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa
title_sort saving behavior of tabung haji customer in melaka: a case study in melaka tengah / norazilah mustafa
publisher Faculty of Business and Management
publishDate 2006
url https://ir.uitm.edu.my/id/eprint/19312/2/19312.pdf
https://ir.uitm.edu.my/id/eprint/19312/
_version_ 1773547243164401664
score 13.211869

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