Staff View: Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango

Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango

According to Chief Minister Department report (2008) the total number of public complaints on poor level of services received by State Statutory Bodies in Sarawak increased to 629 in 2007 as compared to 520 in 2006. This is one clear evidence that the State Statutory Bodies have not been able to del...

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Main Author:	Dango, Ambrose
Format:	Book Section
Language:	English
Published:	Institute of Graduate Studies, UiTM 2015
Subjects:	Total quality management. Benchmarking
Online Access:	http://ir.uitm.edu.my/id/eprint/19216/1/ABS_AMBROSE%20ANAK%20DANGO%20TDRA%20VOL%207%20IGS%2015.pdf http://ir.uitm.edu.my/id/eprint/19216/
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spelling	my.uitm.ir.192162018-06-12T06:40:17Z http://ir.uitm.edu.my/id/eprint/19216/ Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango Dango, Ambrose Total quality management. Benchmarking According to Chief Minister Department report (2008) the total number of public complaints on poor level of services received by State Statutory Bodies in Sarawak increased to 629 in 2007 as compared to 520 in 2006. This is one clear evidence that the State Statutory Bodies have not been able to deliver the level of services up to the expectation of the customers and stakeholders in Sarawak due to unsatisfactory governance. This problem is being corroborated by the finding in the Auditor-General report on State Statutory Bodies in Sarawak (2010 and 2011). The Sarawak government is responsible to fulfill the needs, hope and aspiration of its citizen with limited resources available through best practices of governance. The main objective of this study is to evaluate the best practices of governance and its effects on the level of services in State Statutory Bodies in Sarawak. These best practices of governance were based on literature reviews from developed and developing countries and from the experiences of State Statutory Bodies in Sarawak. The level of services refers to the quality of services given by State Statutory Bodies to its stakeholders and the level of services are evaluated by survey questionnaire and interviews. Hence, the specific objectives of this study are to identify factors in best practices of governance for State Statutory Bodies in Sarawak, the predictor in best practices of governance and to recommend a framework of best practices of governance that can assist State Statutory Bodies in Sarawak.The comprehensive and extensive literature reviews on governance in the public sector in developing and developed countries clearly show the existence of factors in best practices of governance in the public sector. This finding is back up by the empirical evidence and findings obtained through questionnaires survey and rigorous data analysis of this study. An analysis on the feedback and recommendations from the openended questions further reinforce the existence of best practices of governance in State Statutory Bodies and its correlation to the level of services provided by State Statutory Bodies to its customers and stakeholders… Institute of Graduate Studies, UiTM 2015 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19216/1/ABS_AMBROSE%20ANAK%20DANGO%20TDRA%20VOL%207%20IGS%2015.pdf Dango, Ambrose (2015) Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Total quality management. Benchmarking
spellingShingle	Total quality management. Benchmarking Dango, Ambrose Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango
description	According to Chief Minister Department report (2008) the total number of public complaints on poor level of services received by State Statutory Bodies in Sarawak increased to 629 in 2007 as compared to 520 in 2006. This is one clear evidence that the State Statutory Bodies have not been able to deliver the level of services up to the expectation of the customers and stakeholders in Sarawak due to unsatisfactory governance. This problem is being corroborated by the finding in the Auditor-General report on State Statutory Bodies in Sarawak (2010 and 2011). The Sarawak government is responsible to fulfill the needs, hope and aspiration of its citizen with limited resources available through best practices of governance. The main objective of this study is to evaluate the best practices of governance and its effects on the level of services in State Statutory Bodies in Sarawak. These best practices of governance were based on literature reviews from developed and developing countries and from the experiences of State Statutory Bodies in Sarawak. The level of services refers to the quality of services given by State Statutory Bodies to its stakeholders and the level of services are evaluated by survey questionnaire and interviews. Hence, the specific objectives of this study are to identify factors in best practices of governance for State Statutory Bodies in Sarawak, the predictor in best practices of governance and to recommend a framework of best practices of governance that can assist State Statutory Bodies in Sarawak.The comprehensive and extensive literature reviews on governance in the public sector in developing and developed countries clearly show the existence of factors in best practices of governance in the public sector. This finding is back up by the empirical evidence and findings obtained through questionnaires survey and rigorous data analysis of this study. An analysis on the feedback and recommendations from the openended questions further reinforce the existence of best practices of governance in State Statutory Bodies and its correlation to the level of services provided by State Statutory Bodies to its customers and stakeholders…
format	Book Section
author	Dango, Ambrose
author_facet	Dango, Ambrose
author_sort	Dango, Ambrose
title	Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango
title_short	Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango
title_full	Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango
title_fullStr	Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango
title_full_unstemmed	Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango
title_sort	developing a framework for best practices of governance of state statutory bodies (ssb) in sarawak / ambrose anak dango
publisher	Institute of Graduate Studies, UiTM
publishDate	2015
url	http://ir.uitm.edu.my/id/eprint/19216/1/ABS_AMBROSE%20ANAK%20DANGO%20TDRA%20VOL%207%20IGS%2015.pdf http://ir.uitm.edu.my/id/eprint/19216/
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score	13.211869

Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango

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